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Premium subscription is not working

New Here ,
Jun 14, 2020

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My premium subscription is not working. I've already reinstalled the app, checked that Im using correct email, checked apple store for any problem. Everything is ok and I have been charged. In the application it shows expired subscription. When I try option to buy premium it shows error, when I try to restore subscription it shows loading page but doesn't go through.

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Premium subscription is not working

New Here ,
Jun 14, 2020

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My premium subscription is not working. I've already reinstalled the app, checked that Im using correct email, checked apple store for any problem. Everything is ok and I have been charged. In the application it shows expired subscription. When I try option to buy premium it shows error, when I try to restore subscription it shows loading page but doesn't go through.

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Problem or error

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140

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Adobe Employee ,
Jun 15, 2020

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Let me check with our server-side team. I'll come back to you soon. - Guido/ Lr Mobile QE

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Adobe Employee ,
Jun 15, 2020

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Could you give it a try again and let me know if its working for you now.

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New Here ,
Jun 15, 2020

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this happen to me too, even i been purchased amd renew. but doesnt work. 

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Adobe Employee ,
Jun 15, 2020

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Hi Rudy, I replied to your separate post too... 

I see a valid working subscription to Lightroom Mobile Premium for the same email ID you used to post on the forums here.  Is this working OK now.  Does signing out and signing back into this same email address help?

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