• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premium subscription is not working

New Here ,
Jun 15, 2020 Jun 15, 2020

Copy link to clipboard

Copied

I ca Not use the premium functions of Lightroom Mobile.

i also can Not buy the premium Abo again.

Views

192

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

Copy link to clipboard

Copied

Hi. When you open up the iOS subscription settings via app-store account. Do you see the subscripton still active? If so, have you tried a restore purchase?  -Guido/ Lr Mobile QE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2020 Jun 16, 2020

Copy link to clipboard

Copied

Pls Greule, my subscription to Lightroom is not working, I paid today nnodumeneo@hotmail.com

[edited for privacy]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

Copy link to clipboard

Copied

Hi Nodz

I modified your post to remove/hide your personal information.

 

I see you had a previous subscription that ended months ago.  Let me reach out to our server team for some help.  In the mean time, does it help if you try Restore Purchase?  See this page for How To info: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

LATEST

Nothing was working, but today i have a licence again🙈 so all is fine

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines