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Premium subscription is not working

New Here ,
Jun 15, 2020

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I ca Not use the premium functions of Lightroom Mobile.

i also can Not buy the premium Abo again.

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Bug, Problem or error

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Premium subscription is not working

New Here ,
Jun 15, 2020

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I ca Not use the premium functions of Lightroom Mobile.

i also can Not buy the premium Abo again.

Topics

Bug, Problem or error

Views

102

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 16, 2020

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Hi. When you open up the iOS subscription settings via app-store account. Do you see the subscripton still active? If so, have you tried a restore purchase?  -Guido/ Lr Mobile QE

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New Here ,
Jun 16, 2020

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Pls Greule, my subscription to Lightroom is not working, I paid today nnodumeneo@hotmail.com

[edited for privacy]

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Adobe Employee ,
Jun 16, 2020

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Hi Nodz

I modified your post to remove/hide your personal information.

 

I see you had a previous subscription that ended months ago.  Let me reach out to our server team for some help.  In the mean time, does it help if you try Restore Purchase?  See this page for How To info: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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New Here ,
Jun 23, 2020

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Nothing was working, but today i have a licence again🙈 so all is fine

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