Premium subscription not activated

[snehap79417599]

Paid for premium subscription and charged for two months but app doesn’t work. Premium subscription not getting activated even trying all the settings mentioned in the forum

[Akash Sharma]

Hi snehap79417599,

Sorry that the Lightroom premium subscription is not getting activated.

Could you please try the below solutions?

Solution 1

• Sign out from Lightroom CC mobile app and sign in again.
• Now, check if the issue persists. If the issue isn't resolved, try Solution 2 below.

Solution 2

For Android:

Please go into Lr> Tap on Upgrade Now opened from the search screen. This will re-initiate the purchase workflow.

Re-check the Gmail id and the Adobe id are correctly typed in for activation.

For iOS:-

• Open up iOS setting > iTunes&App Store, then long press on your Apple-id and choose "View Apple ID". Navigate to the "Subscription" entry. Check if the Lr Premium Subscription status is marked as 'Expired'?
• Sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again. Once prompted, sign-in with the Apple-id and finish the process with final OK confirmation.
• In addition run a "Restore Purchases" from the Lr Mobile settings.

Let us know how it goes.

Thanks,

Akash