Premmium not work "duplicate purchase"

New Here ,
Apr 11, 2020 Apr 11, 2020

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I renewed my subscription on the App Store, but I cannot access as premium functions in the app. I can't renew because I remember and I can't use the restore purchases function because "Duplicate purchase" appears, what do I do? I have an Iphone 6.

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How to, iOS, Problem or error

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Hi Eliara

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Interesting to know if you solved your problem, as I have exact same issue since I got new phone , was able to restore all premium apps except the Lightroom and continue paying but can't access premium features:(

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Hi SportDance

I see no sign of any subscription for the email ID you used to post on the forum here.  I see this account was created today, so I wonder if you have an older account that should have the subscription you expect to see.

 

Once you are sure you are signed into Lightroom with the correct email address, if you still do not see your Lightroom subscription then see this page for steps on how to try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Sent from my iPhone

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