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Presets and edited photos are gone!

New Here ,
Aug 19, 2020

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Hi

 

I was using the free version of lightroom cc on my ios since more than a year. I don't think it was the trial version as i did not have access to any premium features such as selective. 

Lightroom was working perfectly well since May last year on the phone. Now all of a sudden today all my edited photos and presets i'd made are gone.

I'd made and saved good amount of things on the app. All my efforts are wasted if i can't retrieve them somehow.

 

Please please help!!! 

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Presets and edited photos are gone!

New Here ,
Aug 19, 2020

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Hi

 

I was using the free version of lightroom cc on my ios since more than a year. I don't think it was the trial version as i did not have access to any premium features such as selective. 

Lightroom was working perfectly well since May last year on the phone. Now all of a sudden today all my edited photos and presets i'd made are gone.

I'd made and saved good amount of things on the app. All my efforts are wasted if i can't retrieve them somehow.

 

Please please help!!! 

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Adobe Community Professional ,
Aug 19, 2020

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New Here ,
Aug 19, 2020

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This is not yet solved and a very widespread issue that should not have occurred after updating the app.

 

From the official Adobe account via fb messenger:

 

"Hi, we're sorry that some of your presets and images in the Lightroom mobile app have disappeared after the recent app update. This is a known issue and our engineering team is currently investigating it.
For more info on this issue, please refer and follow: https://bit.ly/31aIbVT
Note: Please do not uninstall the app!”
Thanks! ^NM"

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