Could you try a re-sign-in via the the Lr settings and let me know if that helped. If not could you attach a video -or screenshot which illustrates the issue so that I can see it...Hope to get a clue about your issue soon - Guidi/ Lr Mobile QE
Hello - this happened to me as well. I signed out and signed bac kin as you advised but my presets are still gone but all of my past pictures are there. But it is saying I have 30 days remaining in my trial, but I am not in a trial?