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Presets didn’t transfer

New Here ,
Nov 08, 2020

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When I got a new iPhone and logged onto The Light Room app none of my presets transferred over? Any idea how to get them back since they were ones I paid for? I can't find the original email from the purchase. Thanks! 

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Presets didn’t transfer

New Here ,
Nov 08, 2020

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When I got a new iPhone and logged onto The Light Room app none of my presets transferred over? Any idea how to get them back since they were ones I paid for? I can't find the original email from the purchase. Thanks! 

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Nov 08, 2020 0
greule LATEST
Adobe Employee ,
Nov 09, 2020

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I guess you had the free version of Lr running on you previous phone, right? With that none of the data is synced or backed-up. That said the best way to transfer is to sync the data e.g. via a 7 days trial or you setup you new iPhone from a back-up which you have created from your previous phone. With that all data would be preserved. Hope this helps - Guido/ Lr Mobile QE

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