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Presets disappeared from Lightroom mobile

New Here ,
Jan 18, 2020

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I use v 5.10 Lightroom Mobile and all my presets which I purchased about 4 months ago have suddenly disappeared. 

I read a post of someone with the same issue who said the issue was fixed by deleting and then reinstalling the app, so I tried that but they're still gone (and so are all the photos that I've edited previously). 

Pretty upsetting as I use this daily for my small business!! 

Attatched is a picture of the options that show up now, as opposed to the 14 presets I'd been using. 

478C2F07-98FE-429F-B6FF-B6D0742CB991.png

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

 

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Presets or profiles, Problem or error

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Presets disappeared from Lightroom mobile

New Here ,
Jan 18, 2020

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I use v 5.10 Lightroom Mobile and all my presets which I purchased about 4 months ago have suddenly disappeared. 

I read a post of someone with the same issue who said the issue was fixed by deleting and then reinstalling the app, so I tried that but they're still gone (and so are all the photos that I've edited previously). 

Pretty upsetting as I use this daily for my small business!! 

Attatched is a picture of the options that show up now, as opposed to the 14 presets I'd been using. 

478C2F07-98FE-429F-B6FF-B6D0742CB991.png

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

 

Topics

Presets or profiles, Problem or error

Views

3.9K

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Adobe Community Professional ,
Jan 18, 2020

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I'm guessing you don't have a subscription? (Mobile or Photography Plan)

 

If you did them presets would sync to the cloud and would be viewable at https://lightroom.adobe.com

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New Here ,
Jan 26, 2020

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 No, just the free version unfortunately 

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Adobe Employee ,
Jan 21, 2020

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When you delete the app as a free user of Lr Mobile the app-data (including presets) won't be  preserved therefore I would not recommend to do that. It looks to me that your are using multiple adobe-id. I'll send you a private message about that in a minute - Guido/ Lr Mobile QE

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New Here ,
Aug 18, 2020

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The same thing happened to me on my Lightroom mobile. I just purchased more presets just a few days ago, and now everything is disappeared and looks like it's started from scratch. 

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New Here ,
Aug 19, 2020

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Mine disappeared too! I have an account and I paid for one and now it's gone. Everything was backed up too. 

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Adobe Community Professional ,
Aug 19, 2020

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New Here ,
Aug 19, 2020

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This is not yet solved and a very widespread issue that should not have occurred after updating the app.

 

From the official Adobe account via fb messenger:

 

"Hi, we're sorry that some of your presets and images in the Lightroom mobile app have disappeared after the recent app update. This is a known issue and our engineering team is currently investigating it.
For more info on this issue, please refer and follow: https://bit.ly/31aIbVT
Note: Please do not uninstall the app!”
Thanks! ^NM"

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New Here ,
Aug 23, 2020

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Is there any way our photos and presets can be recovered or are the gone forever due to the update?

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Adobe Community Professional ,
Aug 24, 2020

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If you had the free app, then I believe there is no way to rescue the photos if you had no back up of the phone.

 

It's best to keep updated by monitoring the thread Ian posted above.

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