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Presets gone lightroom mobile

New Here ,
Aug 29, 2020

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Hi there, I opened lightroom to my shock that all my presets and images were gone :(( I deleted the app and re installed it and nothing's there is there any way I can get them back ?

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Presets gone lightroom mobile

New Here ,
Aug 29, 2020

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Hi there, I opened lightroom to my shock that all my presets and images were gone :(( I deleted the app and re installed it and nothing's there is there any way I can get them back ?

Topics

FAQ, Problem or error

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
selondon LATEST
Adobe Community Professional ,
Aug 30, 2020

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Assuming that this is the free app, then this was probably caused by the bug on the 5.4.0 update:

 

https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

 

The only definite option is to restore the device from a back up (iCloud/iTunes) prior to the update.


You could try iTunes File Sharing: https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

 

Another user has restored their photos by jailbreaking their phone and using Filza.

 

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