Presets lost after Lightroom update

New Here ,
Aug 07, 2019

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How does this relate to the mobile app? I’ve had the same problem but I don’t use a computer for LR

Message was edited by: Moderator (Discussion successfully moved from Lightroom Classic — The desktop-focused app to Lightroom — The cloud-based photo service)

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Adobe Employee ,
Aug 07, 2019

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Hi Meghanh,

That shouldn't be happening as Lightroom presets should not disappear on mobile or desktop after an update is rolled out for the Lightroom.

However, we'd need some more information to help you better.

  • Which version of Lightroom are you using?
  • Where are you using the application? On a mobile or tablet and which OS(Android or iOS)?

Thanks,

Akash

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meghanh87889532 AUTHOR LATEST
New Here ,
Aug 07, 2019

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It wasn’t an update, it was an upgrade. I upgraded my subscription to a paid one to include extra features. I use the application on my iPhone X - Recently downloaded so assume the latest version?

Thanks

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