Copy link to clipboard
I have saved presets, however when I go to edit a new photo and add a preset, my "saved" presets don't appear.
When saving the preset, I get the confirmation that it was successful. I have tried this with 16 different presets. Only 1 out of the 16 actually worked.
I should also note that I purchased these presets from someone and they sent me the DNG files to import. I have done this before and have had no issue.
Please send us a diagnostic log, you can invoke one by:1. Enter settings (gear icon)2. Help & Support
3. Do a long press on "Access our Support Forum"
It would help to know:1. Is the problem that they don't get applied or that you cannot see them in the preset list?
2. Did you install the presets that you have a problem with on the desktop?
3. Do you have a problem with presets created on the device only?
4. Please send us DNG's that you have a problem with to the same mail address that you sent the diagnostic log to.