Problems with Lightroom Mobile (black pictures in the catalog/preview)

New Here ,
Aug 30, 2020 Aug 30, 2020

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Hi all,

sorry i am not an english nativ speaker. Since the last update I can not see all pictures in the preview. The most of them are black. If i click on the black one the mobile works for a moment and then I can see the picture. But if i change in the priview back The preview/catalog is not updated. If i upload pictures from the PC, all the pictures are black in the mobile.

How can i resync my previews.

Thanks for help

Michael

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

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Bug, Import and share, Problem or error

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New Here ,
Sep 22, 2020 Sep 22, 2020

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I got same problem with ligroom mobile few days.

Anybody knows what should we do?

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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If you have cloud storage are do the photos display correctly at http://lightroom.adobe.com/?

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New Here ,
Sep 23, 2020 Sep 23, 2020

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HI,

yes on the PC and in the Cloud is all fine. Only on the tablet i have this problem. Does i have the possiblity to resync the pictures? All the new added ones are also black.

 

Michael

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New Here ,
Oct 07, 2020 Oct 07, 2020

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Yes, photos are displayed correctly from cloud storage.

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Adobe Employee ,
Oct 07, 2020 Oct 07, 2020

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It would be helpful to know if you are on iOS or Android.

Thanks,
Ignacio

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New Here ,
Oct 07, 2020 Oct 07, 2020

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Windows 10 on laptop nad Android Samsung 9+

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New Here ,
Oct 07, 2020 Oct 07, 2020

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It is a Samsung Tablet with Android OS.

Michael

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