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Purchased Presets Lost after reinstalling the Lightroom mobile app

New Here ,
Dec 05, 2019

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I use Lightroom on my iPhone and have purchased presets through Digi Girls. I recently switched phone networks, but kept the same phone. I was logged out of the Lightroom app and now when I log in, my purchased presets are not there. Anyone know of a way to get them back?

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Purchased Presets Lost after reinstalling the Lightroom mobile app

New Here ,
Dec 05, 2019

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I use Lightroom on my iPhone and have purchased presets through Digi Girls. I recently switched phone networks, but kept the same phone. I was logged out of the Lightroom app and now when I log in, my purchased presets are not there. Anyone know of a way to get them back?

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Presets or profiles

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148

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Adobe Employee ,
Dec 05, 2019

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Hi there,

 

Sorry that your presets from Lightroom mobile app have gone missing after you reinstalled the app. 

 

Could you please check if your presets and images are on Lightroom Web? Link: https://lightroom.adobe.com/

 

Thanks,

Akash

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Adobe Employee ,
Dec 09, 2019

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Could you explain what you mean by switched phone networks. From what I can see is that you are using a free-version of Lr without syncing. Therefore a network change should not have such a negativ impact. Could it be that you re-installed the Lr app? Hope to ge a clue about your issue soon. - Guido/ Lr Mobile QE

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