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"sorry, somthing went wrong”. iPad Pro Lightroom not working after update

New Here ,
Aug 25, 2020

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I have recently upgraded to new version of Lightroom for iPad.

It asked me to re-enter my credential. And it keeps failing to pass the point of entering my credentials! It says "sorry, somthing went wrong”. !!!!!

I have removed and reinstalled the app, I have restarted the iPad. I have hard restarted the iPad. Still problem remains!  

I can use Lightroom mobile on my MacBook Pro and on my iPhone, no problem. Just the iPad Pro I have problem.

Please advise

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"sorry, somthing went wrong”. iPad Pro Lightroom not working after update

New Here ,
Aug 25, 2020

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I have recently upgraded to new version of Lightroom for iPad.

It asked me to re-enter my credential. And it keeps failing to pass the point of entering my credentials! It says "sorry, somthing went wrong”. !!!!!

I have removed and reinstalled the app, I have restarted the iPad. I have hard restarted the iPad. Still problem remains!  

I can use Lightroom mobile on my MacBook Pro and on my iPhone, no problem. Just the iPad Pro I have problem.

Please advise

TOPICS
Problem or error

Views

29

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Adobe Employee ,
Sep 02, 2020

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Hi there,

 

Sorry that you're getting an error message "Sorry, something went wrong" while signing in to Lightroom app on your Apple iPad device. 

 

Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/x-productkb/global/adobe-id-social-sign-in.html and let us know if that helps?

 

Thanks,

Akash

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Sep 02, 2020 0
Adobe Employee ,
Sep 02, 2020

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We are investigating this issue.  Can you confirm which iPad OS version you are running, iOS 12 or 13?

 

I understand you have tried reinstalling the app.  Can you try this: force-quit the app, launch the app again, and just let the app running -- do you get to the login screen eventually?

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Sep 02, 2020 0