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I have the same problem. Also tried logging in and out
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I am having the same problem. When I try and get in my account it says that "this subscription has already been purchased from the app store with a different adobe ID". However, I only have one possible adobe ID.
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Hi 'EMGoldie'
I see you have tried signing in with multiple accounts. There is a valid subscription based on the email ID I see for you here on the forums. I will send you a private message to confirm the Adobe account that is assigned to your iTunes Lightroom subscription. FYI, you can only subscribe one Adobe account for your iTunes ID.
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I'm having this same problem on Android. Keeps saying my subscription is expired and when I try to restore, it says duplicate purchase.
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It keeps saying duplicate purchase, even after renewing/canceling/signing in and out/paying. Has anyone got it resolved?
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Hi there,
We're really sorry for the subscription issue. Please review the troubleshooting steps in this document: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
Let us know if it works.
Thanks,
Mohit
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Hi Vonzano
That error message displays specifically when you're mobile app store account has already purchased a subscription for another/different Adobe account. I checked, and you do have a valid subscription, but for a different Adobe login ID than what you used to post on the forums. I'll send you a private message with more info.
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I am having the same problem and I tried talking to the support people and they told me to just make a new account a resubscribe but than I'd have to pay again. Please help
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Hi AlynS2017
I'll send you a private message so we can discuss your account details more privately.
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Same here. I subscribed to premium using my android app, then downloaded to my pc and it wontblet me restore my purchase. I made sure that all accounts are the same and nothings working
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Hi, i am on Android and i have the same problem..i logged out, logged in. I even tried to change my google play store account i still have the same error when i try to subscribe: "Duplicate purchase,. This subscribtion has already been purchased from the play store with a different adobe ID" i tried to cancel the subscribtion but it saya that it will only cancelled by June 16, namely, in less than 1 month...
Can someone help please?
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Hi dfsf43182896
Please contact Adobe Support directly to see if they can help cancel the current subscription, and free you to subscribe a different account. You should see contact info here: https://helpx.adobe.com/contact.html
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Hi Cheramyk
I see you have a Lightroom Mobile subscription which will not grant access to Lightroom on your desktop. I see you have also (perhaps since your message) started a Lightroom 1 TB subscription on your desktop that is a different subscription that provides access to both LR Desktop and Mobile. You should consider canceling the mobile-only subscription so you do not pay twice for the same service. Please contact Adobe Support directly if you need more help: https://helpx.adobe.com/contact.html
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Hi,
I have the same problem. I get the error: "something went wrong. please try again after some time" when I try to upgrade to premium on Android.
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Having the same issue
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Hello @Ushan0D44
Thanks for letting us know about the problem. Can you check again, we think we've fixed this for your account.
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Hi I am also not able to use premium on Lightroom mobile I am getting the error "something went wrong". My Adobe ID is cello925
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Is your Lightroom Mobile running on iOS or Android?
Is your device using a VPN or firewall? If so, does it help to try another network?
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Hi,
I've just upgraded my iPhone, And I tried to get my Lightroom subscription on the new phone, but it's not working.