Re: Lightroom mobile/ premium not working

New Here ,
Jan 27, 2018 Jan 27, 2018

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I have the same problem. Also tried logging in and out

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New Here ,
Sep 24, 2018 Sep 24, 2018

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Having the exact same problem, none of the above solutions worked

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Adobe Employee ,
Sep 24, 2018 Sep 24, 2018

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Hi Greg. I've just send you a private message. It looks like that you are signed-in with the wrong adobe-id. Please try the one I've send to you. - Guido/ Lr Mobile QE

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New Here ,
Jun 15, 2020 Jun 15, 2020

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I'm using mu s7 edge mobile on light room but it always says something went wrong when signing in after updating to v 5.2.2

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New Here ,
Oct 02, 2018 Oct 02, 2018

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Hello there. I’m having the exact same problem also

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Hi Sukma. Could you try a "Restore Purchases" via the Lr Mobile settings/ account-Section

If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

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New Here ,
Oct 11, 2018 Oct 11, 2018

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Please help. I did as instructed and still nothing.

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi Sveta. Could you send us a Lr Mobile diagnostic log?...a Lr Mobile diagnostic log which can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-tab (for 2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue. btw. Have you check that your credit-card info is still up-to-date under iOS settings ->Account Info

-

Guido/Lr Mobile QE

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New Here ,
Oct 12, 2018 Oct 12, 2018

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Sent!

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New Here ,
Oct 30, 2018 Oct 30, 2018

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I am having the same issue.

I have Lightroom on my iPad. I logged out and when I tried to log in it says This subscription has already been purchased with a different Adobe ID. When I look at my details on settings it recognises my subscription but won't restore the paid for features

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New Here ,
Nov 01, 2018 Nov 01, 2018

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I just purchased the upgarded version on my IPhone XS and it’s not letting me use any of the upgrades. My payment has already came out . I have logged in out ,logged in and out on apple  and I have deleted the app as well as turn my phone on and off but nothing works . Kinda annoying that I paid for something what doesn’t work ... please help

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Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

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Hi Mike, Karl and Charlie. I've just send you some instructions via a private message. Just reply to these so that I can help you directly. - Guido/ Lr Mobile QE

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New Here ,
Jan 07, 2019 Jan 07, 2019

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Hi,

i seem to have a similar problem.

unable to restore purchases, it is now on trial version with 15 days left.

i disconnect from iCloud / LR cc and still unable to restore purchases. I also use it on android but I can find a way to buy the service again on there.

[Moderator Note: Personal Information Removed]

thanks for the help.

Q

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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Hi Quentin

I'm going to send you a direct email with some advice and questions which relate to personal info you should not share on the public forums here.  Please look for a separate email from me.

Thanks,

Charlie

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New Here ,
Jan 14, 2019 Jan 14, 2019

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I have also this problem!

I can`t ad my Ideal bank in the app. So I can`t pay the premium version of Lightroom CC Mobile....

Please help!

Greetz,

Demi

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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Hi Demi

I will send you a private message offline to discuss account details.  If you do not see email from me, please check your mail spam filter.

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New Here ,
Jan 19, 2019 Jan 19, 2019

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Hi Charlie,

I am having the same problem. Upgraded to premium but the premium features didn’t appear. I thought maybe because my adobe id (this ID that i used for this comment) was different from my apple id. So I registered a new Adobe ID using the same email like my Apple ID. Then I clicked the restore purchase but got the Duplicate purchase ”This subscription has already bern purchased from the App Store with a different Adobe ID” warning. I relogin with this ID and restore purchase again but the same Duplicate purchase warning appeared.

Please help me!

Thanks,

Zharfan

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Adobe Employee ,
Jan 28, 2019 Jan 28, 2019

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Hi Zharfan

I sincerely apologize for the long wait -- I didn't catch your post until tonight.  Indeed, I see no subscription for the account you mentioned, so I will send you a private message.  Please check your email spam filter for a direct message from me.

Thanks

Charlie

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New Here ,
Feb 09, 2019 Feb 09, 2019

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I have the same problem. I just paid for this month but I cannot use premium functions. Please help. I’m very hurry to use it. I have to send my photo to my client as soon as possible.8512D5F5-30D7-450A-84AA-412223989550.pngCE81CA32-8C05-4EAD-A7F6-C4A1A6E9832E.png

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Toss. It looks like that you are using a wrong Adobe-id. Please try with the once you use for this forum which has the correct subscription applied. - Guido/ lr Mobile QE

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New Here ,
Feb 17, 2019 Feb 17, 2019

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I also have the same pronto can’t purchase the premi

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New Here ,
Feb 17, 2019 Feb 17, 2019

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I unable to purchase the premium feature

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Adobe Employee ,
Feb 18, 2019 Feb 18, 2019

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Hi. I've just send you a private message with some instructions. Hope this helps, Guido/ Lr Mobile QE

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New Here ,
Jul 04, 2019 Jul 04, 2019

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I'm also having problems with my app. In apple store it says my subscription expires in July 25th and yet when I go to my acc it says expired account. Help?

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Adobe Employee ,
Jul 04, 2019 Jul 04, 2019

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Hi Jaspreet. I've just fixed your  account. Sorry for the trouble and we are working on a server-side fix for the root cause of the issue. - Guido/ Lr Mobile QE

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New Here ,
Jul 04, 2019 Jul 04, 2019

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Thanks it was fixed!

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