I have the same problem. Also tried logging in and out
Having the exact same problem, none of the above solutions worked
Hi Greg. I've just send you a private message. It looks like that you are signed-in with the wrong adobe-id. Please try the one I've send to you. - Guido/ Lr Mobile QE
I'm using mu s7 edge mobile on light room but it always says something went wrong when signing in after updating to v 5.2.2
Hello there. I’m having the exact same problem also
Hi Sukma. Could you try a "Restore Purchases" via the Lr Mobile settings/ account-Section
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials. Hope this helps. - Guido/ Lr Mobile QE
Please help. I did as instructed and still nothing.
Hi Sveta. Could you send us a Lr Mobile diagnostic log?...a Lr Mobile diagnostic log which can be triggered when you open up the Lr Mobile settings and then navigate in to the Help&Support section and long-tab (for 2-3 sec) "Access our Support Forum"-entry and a diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue. btw. Have you check that your credit-card info is still up-to-date under iOS settings ->Account Info
Guido/Lr Mobile QE
I am having the same issue.
I have Lightroom on my iPad. I logged out and when I tried to log in it says This subscription has already been purchased with a different Adobe ID. When I look at my details on settings it recognises my subscription but won't restore the paid for features
I just purchased the upgarded version on my IPhone XS and it’s not letting me use any of the upgrades. My payment has already came out . I have logged in out ,logged in and out on apple and I have deleted the app as well as turn my phone on and off but nothing works . Kinda annoying that I paid for something what doesn’t work ... please help
Hi Mike, Karl and Charlie. I've just send you some instructions via a private message. Just reply to these so that I can help you directly. - Guido/ Lr Mobile QE
i seem to have a similar problem.
unable to restore purchases, it is now on trial version with 15 days left.
i disconnect from iCloud / LR cc and still unable to restore purchases. I also use it on android but I can find a way to buy the service again on there.
[Moderator Note: Personal Information Removed]
thanks for the help.
I'm going to send you a direct email with some advice and questions which relate to personal info you should not share on the public forums here. Please look for a separate email from me.
I have also this problem!
I can`t ad my Ideal bank in the app. So I can`t pay the premium version of Lightroom CC Mobile....
I will send you a private message offline to discuss account details. If you do not see email from me, please check your mail spam filter.
I am having the same problem. Upgraded to premium but the premium features didn’t appear. I thought maybe because my adobe id (this ID that i used for this comment) was different from my apple id. So I registered a new Adobe ID using the same email like my Apple ID. Then I clicked the restore purchase but got the Duplicate purchase ”This subscription has already bern purchased from the App Store with a different Adobe ID” warning. I relogin with this ID and restore purchase again but the same Duplicate purchase warning appeared.
Please help me!
I sincerely apologize for the long wait -- I didn't catch your post until tonight. Indeed, I see no subscription for the account you mentioned, so I will send you a private message. Please check your email spam filter for a direct message from me.
I have the same problem. I just paid for this month but I cannot use premium functions. Please help. I’m very hurry to use it. I have to send my photo to my client as soon as possible.
Hi Toss. It looks like that you are using a wrong Adobe-id. Please try with the once you use for this forum which has the correct subscription applied. - Guido/ lr Mobile QE
I also have the same pronto can’t purchase the premi
I unable to purchase the premium feature
Hi. I've just send you a private message with some instructions. Hope this helps, Guido/ Lr Mobile QE
I'm also having problems with my app. In apple store it says my subscription expires in July 25th and yet when I go to my acc it says expired account. Help?
Hi Jaspreet. I've just fixed your account. Sorry for the trouble and we are working on a server-side fix for the root cause of the issue. - Guido/ Lr Mobile QE
Thanks it was fixed!