I have the same problem. Also tried logging in and out
I am having the same problem. When I try and get in my account it says that "this subscription has already been purchased from the app store with a different adobe ID". However, I only have one possible adobe ID.
I see you have tried signing in with multiple accounts. There is a valid subscription based on the email ID I see for you here on the forums. I will send you a private message to confirm the Adobe account that is assigned to your iTunes Lightroom subscription. FYI, you can only subscribe one Adobe account for your iTunes ID.
I'm having this same problem on Android. Keeps saying my subscription is expired and when I try to restore, it says duplicate purchase.
It keeps saying duplicate purchase, even after renewing/canceling/signing in and out/paying. Has anyone got it resolved?
We're really sorry for the subscription issue. Please review the troubleshooting steps in this document: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
Let us know if it works.
That error message displays specifically when you're mobile app store account has already purchased a subscription for another/different Adobe account. I checked, and you do have a valid subscription, but for a different Adobe login ID than what you used to post on the forums. I'll send you a private message with more info.
I am having the same problem and I tried talking to the support people and they told me to just make a new account a resubscribe but than I'd have to pay again. Please help
I'll send you a private message so we can discuss your account details more privately.
Same here. I subscribed to premium using my android app, then downloaded to my pc and it wontblet me restore my purchase. I made sure that all accounts are the same and nothings working
Hi, i am on Android and i have the same problem..i logged out, logged in. I even tried to change my google play store account i still have the same error when i try to subscribe: "Duplicate purchase,. This subscribtion has already been purchased from the play store with a different adobe ID" i tried to cancel the subscribtion but it saya that it will only cancelled by June 16, namely, in less than 1 month...
Can someone help please?
Please contact Adobe Support directly to see if they can help cancel the current subscription, and free you to subscribe a different account. You should see contact info here: https://helpx.adobe.com/contact.html
I see you have a Lightroom Mobile subscription which will not grant access to Lightroom on your desktop. I see you have also (perhaps since your message) started a Lightroom 1 TB subscription on your desktop that is a different subscription that provides access to both LR Desktop and Mobile. You should consider canceling the mobile-only subscription so you do not pay twice for the same service. Please contact Adobe Support directly if you need more help: https://helpx.adobe.com/contact.html
I have the same problem. I get the error: "something went wrong. please try again after some time" when I try to upgrade to premium on Android.