Re: Lightroom mobile/ premium not working

New Here ,
Jan 27, 2018 Jan 27, 2018

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I have the same problem. Also tried logging in and out

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New Here ,
Oct 17, 2019 Oct 17, 2019

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I am having the same problem. When I try and get in my account it says that "this subscription has already been purchased from the app store with a different adobe ID". However, I only have one possible adobe ID. 

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Adobe Employee ,
Oct 21, 2019 Oct 21, 2019

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Hi 'EMGoldie' 

I see you have tried signing in with multiple accounts.  There is a valid subscription based on the email ID I see for you here on the forums.  I will send you a private message to confirm the Adobe account that is assigned to your iTunes Lightroom subscription.  FYI, you can only subscribe one Adobe account for your iTunes ID.

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I'm having this same problem on Android. Keeps saying my subscription is expired and when I try to restore, it says duplicate purchase. 

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New Here ,
Apr 22, 2020 Apr 22, 2020

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It keeps saying duplicate purchase, even after renewing/canceling/signing in and out/paying. Has anyone got it resolved?

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Hi there, 

 

We're really sorry for the subscription issue. Please review the troubleshooting steps in this document: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know if it works.

 

Thanks,

Mohit

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Hi Vonzano

That error message displays specifically when you're mobile app store account has already purchased a subscription for another/different Adobe account.  I checked, and you do have a valid subscription, but for a different Adobe login ID than what you used to post on the forums.  I'll send you a private message with more info.

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New Here ,
May 16, 2020 May 16, 2020

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I am having the same problem and I tried talking to the support people and they told me to just make a new account a resubscribe but than I'd have to pay again. Please help

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi AlynS2017

I'll send you a private message so we can discuss your account details more privately.

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New Here ,
May 20, 2020 May 20, 2020

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Same here. I subscribed to premium using my android app, then downloaded to my pc and it wontblet me restore my purchase. I made sure that all accounts are the same and nothings working

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New Here ,
May 21, 2020 May 21, 2020

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Hi, i am on Android and i have the same problem..i logged out, logged in. I even tried to change my google play store account i still have the same error when i try to subscribe: "Duplicate purchase,. This subscribtion has already been purchased from the play store with a different adobe ID" i tried to cancel the subscribtion but it saya that it will only cancelled by June 16, namely, in less than 1 month...

Can someone help please?

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Adobe Employee ,
May 22, 2020 May 22, 2020

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Hi dfsf43182896

Please contact Adobe Support directly to see if they can help cancel the current subscription, and free you to subscribe a different account.  You should see contact info here: https://helpx.adobe.com/contact.html

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Adobe Employee ,
May 22, 2020 May 22, 2020

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Hi Cheramyk

I see you have a Lightroom Mobile subscription which will not grant access to Lightroom on your desktop.  I see you have also (perhaps since your message) started a Lightroom 1 TB subscription on your desktop that is a different subscription that provides access to both LR Desktop and Mobile.  You should consider canceling the mobile-only subscription so you do not pay twice for the same service.  Please contact Adobe Support directly if you need more help: https://helpx.adobe.com/contact.html

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Hi,
I have the same problem. I get the error: "something went wrong. please try again after some time" when I try to upgrade to premium on Android.
VTY_LighroomError.jpeg

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