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Renewal failed

New Here ,
Feb 12, 2020

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Hello,

I renewed my subscription to Lightroom Premium through the iPhone app yesterday. 

Payment has been done but Adobe systems still says that my subscription has expired (same issue on the iPhone app and on the internet browser).

Please help.

Thanks in advance.

Regards,

Vincent

 

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Renewal failed

New Here ,
Feb 12, 2020

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Hello,

I renewed my subscription to Lightroom Premium through the iPhone app yesterday. 

Payment has been done but Adobe systems still says that my subscription has expired (same issue on the iPhone app and on the internet browser).

Please help.

Thanks in advance.

Regards,

Vincent

 

TOPICS
Problem or error

Views

170

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 12, 2020 0
New Here ,
Feb 12, 2020

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I could find the solution myself by making "restore purchase".

 

Viincent

 

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Feb 12, 2020 0
greule LATEST
Adobe Employee ,
Feb 12, 2020

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Do you still have this problems: When I look at the server-side I can see a subscription applied to the same adobe-id which you are using for this forum. Hope this helps. Guido/ lr Mobile QE

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Feb 12, 2020 0