Restore Purchase on iOS not working

New Here ,
Mar 01, 2019 Mar 01, 2019

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Dear Adobe,

since you dont give me any other option to get to your support, i have to post it here.

I just renewed my lightroom mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped and am paying 4,99, but in the lightroom app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

Installed Lightroom mobile on iphone, same result!

Could you please fix my account!

And why do i have to post this in a forum, and not just give me a [......]  email-adress?????

Very bad user experience!!

JM

[Moderator note: profanity removed on public forum according to forum rules.]

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi Victoria, that error means there is no purchase history available to the Lightroom app on the device you are trying Restore Purchase on.  What device are you trying Restore Purchase on?  And on what device did you origially buy Lightroom?  

 

If you bought on your mobile phone, and are trying Restore Purchase on your same mobile phone, then it should work.  If you bought the subscription via the desktop app, or directly from www.adobe.com, and now are trying Restore Purchase on your device, Restore Purchase won't work because the mobile app store that handles the subscription doesn't know anything about other mobile app stores or Adobe's digital store.  

 

If you still need help, it may be faster to contact Adobe Support directly.

Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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