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RX100 VA Raw file in Lightroom Mobile v4.4.1

New Here ,
Sep 15, 2019

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Hi 

I exclusively use my mobile for editing photos on the go, and the Lightroom mobile app has been perfect so far for my Sony A7ii.

 

I recently purchased a Sony RX100 VA and have run into an issue with importing RAW files, it says “Cannot load image”. Checked the supported camera list and my camera is supported. I have also checked with adobe support but went around in circles for an hour. 

 

Hoping Ng someone else has had this issue and us a work around (without using a computer). 

 

Thanks!!

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RX100 VA Raw file in Lightroom Mobile v4.4.1

New Here ,
Sep 15, 2019

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Hi 

I exclusively use my mobile for editing photos on the go, and the Lightroom mobile app has been perfect so far for my Sony A7ii.

 

I recently purchased a Sony RX100 VA and have run into an issue with importing RAW files, it says “Cannot load image”. Checked the supported camera list and my camera is supported. I have also checked with adobe support but went around in circles for an hour. 

 

Hoping Ng someone else has had this issue and us a work around (without using a computer). 

 

Thanks!!

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Sep 15, 2019 0
Adobe Community Professional ,
Sep 15, 2019

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Hi
I've moved your post from the Photoshop Forum to the Lightroom Mobile forum, where you are more likely to get a response relevant to your issue.
Dave

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Sep 15, 2019 1
New Here ,
Sep 15, 2019

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Thanks Dave, sorry about that!

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Sep 15, 2019 0
Adobe Community Professional ,
Sep 15, 2019

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Not a problem 🙂

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Sep 15, 2019 0
Adobe Community Professional ,
Sep 15, 2019

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Hi Stolniik,

 

Can you tell us what mobile device you’re using, and what OS version is installed?

 

Thanks,

Mike

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Sep 15, 2019 0
New Here ,
Sep 15, 2019

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Hi Mike, 

 

I am using an iPhone X with iOS 12.4.1

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Sep 15, 2019 0
Adobe Community Professional ,
Sep 15, 2019

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Hi Stolnik, that's what I'm using as well. Would it be possible for you to share one or two raw files from your RX100 VA? I'd be happy to try to import and view/edit on my iPhone X. If I can duplicate the issue, I'll help refer this to the Adobe engineering team for support.

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Sep 15, 2019 0
Adobe Employee ,
Sep 16, 2019

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Hi,

can you please let us know how you are importing these files?
Is it over the camera roll or Files?

Is it many files that you're trying to import or only one at a time?

Thanks,
Ignacio

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Sep 16, 2019 0
New Here ,
Sep 16, 2019

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Sure, I’m currently travelling so I’m not sure what is the best way to send through a RAW image?

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Sep 16, 2019 0
New Here ,
Sep 16, 2019

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Hi, I have transferred all the files onto my iPhone via a SD card reader dongle and am trying to import one photo at a time. This is how I do it for my a7ii

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Sep 16, 2019 0
Adobe Employee ,
Sep 20, 2019

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Is it still an issue?

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Sep 20, 2019 0
Adobe Employee ,
Sep 20, 2019

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Could reproduce your issue now, you need to tap on the controls, then the image will be loaded and you will be able to edit it

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Sep 20, 2019 0