RX100 VA Raw file in Lightroom Mobile v4.4.1

[#1]

Hi 

I exclusively use my mobile for editing photos on the go, and the Lightroom mobile app has been perfect so far for my Sony A7ii.

I recently purchased a Sony RX100 VA and have run into an issue with importing RAW files, it says “Cannot load image”. Checked the supported camera list and my camera is supported. I have also checked with adobe support but went around in circles for an hour. 

Hoping Ng someone else has had this issue and us a work around (without using a computer). 

Thanks!!

[#2]

Hi 

I exclusively use my mobile for editing photos on the go, and the Lightroom mobile app has been perfect so far for my Sony A7ii.

I recently purchased a Sony RX100 VA and have run into an issue with importing RAW files, it says “Cannot load image”. Checked the supported camera list and my camera is supported. I have also checked with adobe support but went around in circles for an hour. 

Hoping Ng someone else has had this issue and us a work around (without using a computer). 

Thanks!!

[#3]

Hi
I've moved your post from the Photoshop Forum to the Lightroom Mobile forum, where you are more likely to get a response relevant to your issue.
Dave

[#4]

Thanks Dave, sorry about that!

[#5]

Not a problem 🙂

[#6]

Hi Stolniik,

Can you tell us what mobile device you’re using, and what OS version is installed?

Thanks,

Mike

[#7]

Hi Mike, 

I am using an iPhone X with iOS 12.4.1

[#8]

Hi Stolnik, that's what I'm using as well. Would it be possible for you to share one or two raw files from your RX100 VA? I'd be happy to try to import and view/edit on my iPhone X. If I can duplicate the issue, I'll help refer this to the Adobe engineering team for support.

[#9]

Hi,

can you please let us know how you are importing these files?
Is it over the camera roll or Files?

Is it many files that you're trying to import or only one at a time?

Thanks,
Ignacio

[#10]

Sure, I’m currently travelling so I’m not sure what is the best way to send through a RAW image?

[#11]

Hi, I have transferred all the files onto my iPhone via a SD card reader dongle and am trying to import one photo at a time. This is how I do it for my a7ii

[#12]

Is it still an issue?

[#13]

Could reproduce your issue now, you need to tap on the controls, then the image will be loaded and you will be able to edit it