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Selective editing tools greyed out / disabled

Explorer ,
Oct 19, 2018

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Android

HTC Honor 9

I have a valid CC account, all apps updated to the latest versions.

I downloaded v4.0 of the LR CC mobile android app and the light functions work but the selective editing tools are greyed out.

How can I enable them? There is no valid discussion addressing this issue in the forums.

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Selective editing tools greyed out / disabled

Explorer ,
Oct 19, 2018

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Android

HTC Honor 9

I have a valid CC account, all apps updated to the latest versions.

I downloaded v4.0 of the LR CC mobile android app and the light functions work but the selective editing tools are greyed out.

How can I enable them? There is no valid discussion addressing this issue in the forums.

Views

551

Likes

Translate

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 19, 2018 0
New Here ,
Oct 20, 2018

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I have the same problem on my Note9. Just can't get it to work. I updated, I signed in and out several times, no idea what else is possible.

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Oct 20, 2018 1
Explorer ,
Oct 21, 2018

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I spoke to customer support via chat and they were did not no what was causing the issue at all. I think it's technical. I received and email requesting me to reply to this thread, but Adobe have not commented. I will wait patiently for a fix.

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Oct 21, 2018 0
Explorer ,
Nov 10, 2018

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Wow such amazing support. Still have the issue, no one knows what's up.

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Nov 10, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi

Thanks for contacting and sharing the issue that you are facing with the Lightroom Application. If possible can you post a screenshot of the application in that state

Thanks

Deepak

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Nov 12, 2018 0