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Signing in to Lightroom CC Mobile crashes the app

Community Beginner ,
Jul 22, 2018

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I am running iOS 11.4.1 on an iPhone 7 and have Lightroom CC installed and up to date. Every single time I enter my Adobe login I see the welcome screen for a second and then the app crashes. I've tried restarting the phone to no avail. I'm out of troubleshooting ideas.

Correct answer by shawnbeel | Community Beginner

Deleting and reinstalling the app worked. Not sure why I didn't think of that. 😛

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Signing in to Lightroom CC Mobile crashes the app

Community Beginner ,
Jul 22, 2018

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I am running iOS 11.4.1 on an iPhone 7 and have Lightroom CC installed and up to date. Every single time I enter my Adobe login I see the welcome screen for a second and then the app crashes. I've tried restarting the phone to no avail. I'm out of troubleshooting ideas.

Correct answer by shawnbeel | Community Beginner

Deleting and reinstalling the app worked. Not sure why I didn't think of that. 😛

Thanks

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Adobe Employee ,
Jul 23, 2018

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Hi,

do you have any work saved within the app that you haven't synced?
If not - does a reinstall help?

If you do have any images not yet synced to the cloud: you can recover them by following this help document.

How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing

Thanks,

Ignacio

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Community Beginner ,
Jul 23, 2018

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Deleting and reinstalling the app worked. Not sure why I didn't think of that. 😛

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Community Beginner ,
Mar 06, 2019

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I am having the same issue upon opening Lightroom CC (4.2.0) on iPhone 8 plus running iOS 12.1.4. It opens the app and shows the Lightroom logo, but quickly crashes back to the home screen. I have deleted the app, restarted the phone and reinstalled the app with zero results.

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Adobe Employee ,
Mar 06, 2019

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Hi,

do you get past the logo if you set the device to use flight mode when starting the app?

Thanks,
Ignacio

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Community Beginner ,
Mar 06, 2019

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Can you elaborate on "flight mode" when starting the app?

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Community Beginner ,
Mar 06, 2019

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Are you referring to opening the app while in airplane mode?

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Community Beginner ,
Mar 06, 2019

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If so, I just tried to open Lightroom CC while in airplane mode and it does not get past the logo screen before crashing.

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Adobe Employee ,
Mar 06, 2019

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yes, Airplane mode, it is

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Community Beginner ,
Mar 06, 2019

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No, this does not change the outcome. The app still crashes as the logo screen.

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Adobe Employee ,
Mar 06, 2019

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Thanks for letting me know, I just pinged you privately for more info.

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New Here ,
Mar 06, 2019

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My app is not signing

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Adobe Employee ,
Mar 07, 2019

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Hi,

are you logging in over Facebook/Google or Adobe?

Thanks,
Ignacio

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Adobe Employee ,
Mar 07, 2019

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And please let us know if you are on Android or iOS

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Community Beginner ,
Apr 09, 2019

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I still have not seen any sort of resolution to this? I sent the files requested but I have not seen any sort of reply as to a resolution.

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Adobe Employee ,
May 17, 2019

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Hi Rachel,

​Apologies for not coming back to you earlier.

The issue that you are seeing is an extremely rare issue and we do not yet know exactly what's causing it.

​I'm wondering if you've used any iOS beta versions on your device.

Normally a reinstall will help against a crasher on startup, where you can never use the app.
However in this particular case it doesn't.

​The solution that has helped other users was to do a device reset, which is far from a good resolution.

​Regards,

​Ignacio

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