Subscription expired but its not

New Here ,
Jul 08, 2019 Jul 08, 2019

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Hi, I have had Lightroom for iPad for a while with a monthly subscription .

I know get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up to date and on auto renewal, so no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck .

I tried to report a problem through Apple they say its your problem, please help me

Regards

Richard Bance

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correct answers 1 Correct Answer

Adobe Employee , Jul 08, 2019 Jul 08, 2019
HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

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New Here ,
Jul 08, 2019 Jul 08, 2019

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Thank you so much, Yes all working now, what was wrong????

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New Here ,
Jul 08, 2019 Jul 08, 2019

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Hi

Thanks for your reply, Yes all seems to be OK now.

What was wrong??!

Regards

Richard

Sent from Richard's iPhone 8

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Mine is doing the exact same thing, please fix my account!!

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Adobe Employee ,
Jul 09, 2019 Jul 09, 2019

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Hi Trinity. Your account should be fixed. Let me know if it's working again. - Guido

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New Here ,
Jul 09, 2019 Jul 09, 2019

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THANK YOU!!!!

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New Here ,
Aug 10, 2019 Aug 10, 2019

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Hi Guido! I am facing the same problem with my Lightroom app for iPad Pro. It keep asking me to renew, but on the Apple Store the subscription is on.

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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Hi Marc. could you send me your adobe id within a private forum message so that I can have a look at the sever-side. Thanks in advance, Guido

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Hello my account is doing the exact same thing.  my subscription does not end until tomorrow and I can’t access my premium features or restore upgrade or anything.  It’s so disappointing when you pay monthly for a service that doesn’t deliver.

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New Here ,
Aug 14, 2019 Aug 14, 2019

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This is harder then it needs to be too get help.

My account has said it's expired for months now and for my Adobe use I'm paying over$15 a month. I just tried to get help and the so called guy working for you wanted every ounce of my info... Even I know this isn't right... How the heck can I just get away from all this billing when I can't trust my service is safe. I've been paying monthly but now can't use my acct? I'm frustrated because I have no idea if I'm talking to scammers out an actual business and if you a business and I'm having this much trouble, your doing it wrong

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Adobe Employee ,
Aug 14, 2019 Aug 14, 2019

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Hi Marla

I will send you a private message with more info.  Please check your mail spam filters if you don't see a reply from me soon.

--Charlie

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New Here ,
Aug 14, 2019 Aug 14, 2019

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Thank you Charlie

Sent from Yahoo Mail for iPhone

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New Here ,
Aug 14, 2019 Aug 14, 2019

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I am also having an issue with My account and it says the trial has expired but i have an educational listener through my school which should not expire.

please fix mine as well?

thanks

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Adobe Employee ,
Aug 15, 2019 Aug 15, 2019

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Hello 'theatreguykd'

I see no direct mobile subscription or LIghtroom access via educational plan for the email ID I see for you.  Is it possible you have another email ID you should be using to sign into our app?  If not, please contact your school's administrator for your Adobe software plan to confirm you are included as a registered user.  Otherwise, you might try contacting our dedicated Support staff at Contact Customer Care to see if they can help you.

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Adobe Employee ,
Sep 29, 2019 Sep 29, 2019

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Hello, do you have a question?

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New Here ,
Sep 28, 2019 Sep 28, 2019

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I have the same problem. Please help

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Adobe Employee ,
Sep 29, 2019 Sep 29, 2019

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Hello RockyBalboa1988, I replied to your separate post on the same issue. You account has both a Lightroom desktop subscription and also Lightroom Mobile premium service. To ensure you're not paying twice for the same level of service, please contact Adobe Support directly via contact details at https://helpx.adobe.com/contact/support.html

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New Here ,
Jan 12, 2020 Jan 12, 2020

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Could an Adobe Employee look at my account as well? My mobile version says it's expired, but I have the Creative Cloud All Apps subscription until April 2020...

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Adobe Employee ,
Jan 29, 2020 Jan 29, 2020

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Hi Marja,

I believe you are susbcribed to a Creative Cloud educational plan, and this does not include Lightroom.  If you obtain your membership through a school or similar organizationm, you will need to contact your plan administrator for further help.

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New Here ,
May 03, 2020 May 03, 2020

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My Adobe Acrobat says the same thing. I pay over $32/month. @greule can you please help? Username Astabeth.

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Adobe Employee ,
May 03, 2020 May 03, 2020

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Hi Astabeth

Guido and I work on the Lightroom team, and help others when possible as we're knowledgeable about our Lightroom product.

 

I urge you to contact Adobe Support directly as they have the right tools to help you with your account or Acrobat issue. You can find contact info at: https://helpx.adobe.com/contact.html   Thank you

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New Here ,
Jun 16, 2020 Jun 16, 2020

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My Lightroom has done the same thing this evening? I'm unable to access any premium features 

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Both iPad and iPhone apps have the same issue

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I am having exactly the same issue tonight and I've got a huge batch of images to edit 

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