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Subscription failure error in Lightroom mobile app

New Here ,
Jun 28, 2019

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Please help! I use Lightroom mobile app and have purchased premium via iTunes.

My subscription seems to expire on July 8th but when I try to use my premium features on the app it says that my subscription is expired.

Even though I try to restore my purchases I am not allowed as when I try to upgrade to premium.

I deleted and re-downloaded the app but the only thing I managed was losing all my uploaded pictures and nothing changed.

Hi marilitav,

We're sorry about the trouble caused. Our Engineering team is investigating this issue

Could you please try again and review your account status? We've fixed something in the backend.

Thanks,

Akash

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Subscription failure error in Lightroom mobile app

New Here ,
Jun 28, 2019

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Please help! I use Lightroom mobile app and have purchased premium via iTunes.

My subscription seems to expire on July 8th but when I try to use my premium features on the app it says that my subscription is expired.

Even though I try to restore my purchases I am not allowed as when I try to upgrade to premium.

I deleted and re-downloaded the app but the only thing I managed was losing all my uploaded pictures and nothing changed.

Hi marilitav,

We're sorry about the trouble caused. Our Engineering team is investigating this issue

Could you please try again and review your account status? We've fixed something in the backend.

Thanks,

Akash

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Adobe Employee ,
Jul 01, 2019

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Adobe Employee ,
Jul 04, 2019

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Hi marilitav,

We're sorry about the trouble caused. Our Engineering team is investigating this issue

Could you please try again and review your account status? We've fixed something in the backend.

Thanks,

Akash

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New Here ,
Jul 04, 2019

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Thank you so much!

Everything works perfectly now!

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New Here ,
Jul 04, 2019

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Hello,

I am having the same exact issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

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New Here ,
Jul 09, 2019

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I am replying to as many post as I can who have the same problem in the hope that my subscription can also be fixed.  I can’t believe that so many people are having the same issues and it’s still not fixed.

Please please help me??????

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Adobe Employee ,
Jul 22, 2019

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Hi All,

Sorry about the delay in my response. The issue was related to something in that went in the backend and should've been  resolved after a few days. If you're still facing this issue, please ping me privately.

Thanks,

Akash

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New Here ,
Sep 22, 2019

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Hi Akash, I am experiencing the same issue. My mobile subscription expired, then I purchased it through ITunes. The app still says it’s expired and I can’t restore the purchase. Please please help!

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Adobe Employee ,
Sep 23, 2019

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Hi Realleeee, something updated on your account just a few hours ago. You account looks subscribed to me. Are you seeing this work now? If not, does signing out and back in help?

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New Here ,
Sep 22, 2019

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Can anyone help me with this issue? Is there a way to fix it or do you have to wait until someone from Adobe responds? I’m paying for the subscription but don’t have the access to the features, it’s kind of ridiculous. 

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Adobe Employee ,
Sep 23, 2019

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Hi Realleeee, I just replied to you separately. You looked subscribed on our side, no missing payment or account confusion at sign in. If you still don't see Premium service, does signing out and back in help?

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New Here ,
Sep 23, 2019

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Hi Charlie, it works now! Thank you for your support.

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