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Subscription problems.

New Here ,
Mar 18, 2020

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I have an issue with my subscription on iPad. I pay the monthly mobile plan, and it's working normally on iPhone but now I can't access on iPad. It seems my primary email changed on iPad and I find nowhere to modify it. 

please help,

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Subscription problems.

New Here ,
Mar 18, 2020

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I have an issue with my subscription on iPad. I pay the monthly mobile plan, and it's working normally on iPhone but now I can't access on iPad. It seems my primary email changed on iPad and I find nowhere to modify it. 

please help,

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Presets or profiles

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155

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Mar 18, 2020 0
Adobe Employee ,
Apr 23, 2020

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Hi 'Erosas83'

If your Lightroom Mobile Premium service is working correctly on your iPhone, please tap the button " ... " (3 dots) at the top right, and then select Settings.  Sign out of the wrong account on your iPad, and sign back in using the correct email address that shows in Lightroom app Settings on your iPhone.

 

This help page has more info: https://helpx.adobe.com/lightroom-cc/using/work-with-lightroom-mobile-ios.html#settings-menu

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Apr 23, 2020 0