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Subscription renewal - can't restore purchase

New Here ,
Jul 19, 2020

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I have just subscribed for lightroom premium on iOS app. The money has been withdrawn from my bank account but the app itself still says that "Subscription expired". Pressing "restore purchase" doesn't help. The circle indicator icon doesn't disappear from the screen. What should I do in this case? Would appreciate your help in advance! 

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Subscription renewal - can't restore purchase

New Here ,
Jul 19, 2020

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I have just subscribed for lightroom premium on iOS app. The money has been withdrawn from my bank account but the app itself still says that "Subscription expired". Pressing "restore purchase" doesn't help. The circle indicator icon doesn't disappear from the screen. What should I do in this case? Would appreciate your help in advance! 

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Bug, Problem or error

Views

38

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
greule LATEST
Adobe Employee ,
Jul 20, 2020

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I can see an active valid subscription applied to the adobe-id which you use for this forum. Could you try to sign-in with the same adobe-id? Hope this helps - Guido/ lr Mobile QE

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