Subscription

[MeggJ]

I have a Lightroom mobile subscription. Apple says that it is active but Lightroom says it has expired. Now I can't use certain features. How do I fix this?

[Charlie.D]

Your subscription appears to have expired on our side.  I'll need to get help from our server team to investigate this, and will follow up as soon as I have some info.

[Charlie.D]

Hi again Megg

I'm still awaiting help from the server team, but in the mean time, does it help if you try Restore Purchase in the app settings?  Here's how: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

[raintreeruby]

I'm facing the same issue, once I pressed the restore button, it keep loading for more than 15 minutes.

[Charlie.D]

Hi raintreeruby

I see a valid subscription for your account, which means our server recognized the subscription.  Is your app working smoothly now?  If not, does it help to force-quit and restart?

[Charlie.D]

Hi Megg

The server team did find and fix an unusual problem with your a ccount.  You should be all set now.