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SUBSCRIPTION

New Here ,
Apr 12, 2020

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Hello,

ive recently tired to renew my subscription however the app keeps telling me "unable to complete purchase" however the App Store says my subscription is up to date but no payment has come out of my bank account! I've checked my card is up to date, I've tried deleting an redownloding the app, I've turned off an on my phone, I've logged out an back in, I've left it for hours but nothing has changed! 

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SUBSCRIPTION

New Here ,
Apr 12, 2020

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Hello,

ive recently tired to renew my subscription however the app keeps telling me "unable to complete purchase" however the App Store says my subscription is up to date but no payment has come out of my bank account! I've checked my card is up to date, I've tried deleting an redownloding the app, I've turned off an on my phone, I've logged out an back in, I've left it for hours but nothing has changed! 

TOPICS
Problem or error

Views

135

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Apr 12, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Kayla

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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Apr 14, 2020 0
New Here ,
Apr 17, 2020

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Hello Charlie,

unfortunately this problem has not been fixed I am still unable to purchase Lightroom premium! I've just updated the app and it's still not working 

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Apr 17, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi Kayla

I'm asking our server team to look into this problem.  You should not be blocked.  I'll follow up with you when we have some progress on our side.

--Charlie

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Apr 20, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi again Kayla

Your issue should be resolved now.  Please try again and let us know if you still need help.

--Charlie

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Apr 20, 2020 0