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Sync problems between iOS and Android - Lightroom CC

New Here ,
Apr 18, 2019

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Hi all,

First time I write here and I hope you can help me.

I'm using Lightroom CC in my tablet (iOS) and also in my mobile phone (Samsung - Android).

The point is that sometimes (not always but not very rare situation...) I do my stuff in iOs, spend some time tuning my photo and then I go to my phone and the photo has lost all properties / changes I made.

The point is that the thumbnail appears correct (same as in the tablet) but once I open it, it made a quick load showing the final result, but suddenly it turns as the original picture without any change. And I don't find a way to rescue the tuning I made on the tablet in my phone.

As I said at the beginning, it is something that happens and I do not have an explanation / way to replicate this in purpose.

Won't lie, I find this very disappointing.

I don't know if I'm the only one or if this is something that can be solved, but to me, it looks like a big bug.

Moved from Adobe Creative Cloud to Lightroom for mobile & Apple TV by moderator]

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Sync problems between iOS and Android - Lightroom CC

New Here ,
Apr 18, 2019

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Hi all,

First time I write here and I hope you can help me.

I'm using Lightroom CC in my tablet (iOS) and also in my mobile phone (Samsung - Android).

The point is that sometimes (not always but not very rare situation...) I do my stuff in iOs, spend some time tuning my photo and then I go to my phone and the photo has lost all properties / changes I made.

The point is that the thumbnail appears correct (same as in the tablet) but once I open it, it made a quick load showing the final result, but suddenly it turns as the original picture without any change. And I don't find a way to rescue the tuning I made on the tablet in my phone.

As I said at the beginning, it is something that happens and I do not have an explanation / way to replicate this in purpose.

Won't lie, I find this very disappointing.

I don't know if I'm the only one or if this is something that can be solved, but to me, it looks like a big bug.

Moved from Adobe Creative Cloud to Lightroom for mobile & Apple TV by moderator]

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Apr 18, 2019 0
Adobe Employee ,
Apr 18, 2019

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Hi garracar,

Sorry that you're facing sync issues with Lightroom on Android and iOS.

Could you please check out the steps mentioned below:

Let us know if that helps.

Thanks,

Akash

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Apr 18, 2019 0
New Here ,
Apr 19, 2019

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Hi Akash,

First of all, thank you so much for your help.

Unfortunately, after following your steps, those pictures who were not synced are still not synced.

It looks like "something" happened in the middle and there is no way to recover this. So, it looks like that at some point, Android and iOS are looking "different clouds". I understand it does not make any sense, but the truth is like if they were 2 different pictures (one with the iOS configuration and the other one with the Android).

Again, something that not always happen, but around 1 out of 10 / 20 or so.

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Apr 19, 2019 0
Adobe Employee ,
Apr 22, 2019

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Could you please check out the below steps?

  • Sign out from Creative Cloud desktop app and sign in back and check if issue persists.
  • Obtaining diagnostic logs in Lightroom. By navigating to Lightroom>preferences>lightroom mobile and hold the Option(Mac) or Alt (Windows) key to obtain diagnostic logs in html format:

The Lr Mobile app log can be triggered via a long press on the top left LR Icon within the LrM settings which brings up a diagnostic log attached to the local mail client.

  • Ensuring Lightroom mobile runs as a foreground app by making sure phone does not go in sleep mode.

Please provide us a Screenshot of Upload and download speed from mobile device and from the mobile devices.

Also, ensure that Lightroom mobile on both IOS & android version is up to date

~Akash

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Apr 22, 2019 1
New Here ,
Apr 05, 2020

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I have the same issues I followed the STEPS and they didn't help

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Apr 05, 2020 0
New Here ,
Aug 15, 2019

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I am having the exact same issue

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Aug 15, 2019 0
New Here ,
Aug 16, 2019

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Im having similar issue from many months

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Aug 16, 2019 1
New Here ,
Apr 05, 2020

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I have Exactly The same issue too

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Apr 05, 2020 0
New Here ,
Aug 16, 2019

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Anyone get a solution? After experimentation, this issue only occurs with photos taken on the Samsung phone. I upload the photo to Lightroom on the Samsung. Then I edit it on my iPad. Then when I go back to the Samsung Lightroom, the thumbnail shows the edits but when I open the photo the edits disappear and the original photo appears despite the iPad showing an edited version of the photo. This is a big bug.

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Aug 16, 2019 0
New Here ,
Apr 05, 2020

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Same issue As  me. using  android and ipad

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Apr 05, 2020 0
New Here ,
Jan 21, 2020

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This issue still persists.

I have both Jpg and Raw file on LR Mobile. I edit photo on Ipad and view on Huawei P20

but this issue won't be affected on Raw file.  I hope Adobe will fix this as soon as possible.

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Jan 21, 2020 0
Adobe Employee ,
Jan 30, 2020

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Using a web browser, if you sign into your account at https://lightroom.adobe.com/, do you see the expected edits there?  Does restarting your mobile app help the changes appear?

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Jan 30, 2020 0