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Taking pictures

Contributor ,
May 09, 2019

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Hello I've got a Huawei P20 Lite Mate and when I start the Lightroom CC app and select the camera the image flickers and some times when I take a shoot the image splits in to two and the right side lands on the left side. Some times I only get half of the photo I take. I have a screendump of the latest photo I took. The left side just is gone.

And when LR flickers I've got to restar the phone because I can´t Close the LR app.

Regards Micke Seise

Screenshot_20190509-160245.jpg

Best regards: Micke Seise

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Taking pictures

Contributor ,
May 09, 2019

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Hello I've got a Huawei P20 Lite Mate and when I start the Lightroom CC app and select the camera the image flickers and some times when I take a shoot the image splits in to two and the right side lands on the left side. Some times I only get half of the photo I take. I have a screendump of the latest photo I took. The left side just is gone.

And when LR flickers I've got to restar the phone because I can´t Close the LR app.

Regards Micke Seise

Screenshot_20190509-160245.jpg

Best regards: Micke Seise

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Adobe Community Professional ,
May 09, 2019

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I’ve never seen this happen before. I would remove the app completely, then re download it. After you sign back in to your account, all of your data will come back. Let us know if this fixes the problem.

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Contributor ,
May 09, 2019

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Hello. Done that but it stil same,  it splits ny photos.

Best regards: Micke Seise

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Contributor ,
May 09, 2019

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I noticed now that when it's set to DNG the it splits photos and flicker, but when I choose JPG then I can take photos. But why is it problem with DNG?

Best regards: Micke Seise

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Adobe Community Professional ,
May 09, 2019

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I suspect that your phone does not meet the minimum system requirements, but that is just a guess.

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Contributor ,
May 09, 2019

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How do I see if it meet system requiment?

Android version 8.1.0

processor architecture arm64-v8a
openGl version 3.2
GPU Mali-GS1
RAM 3690.0 mB
DNG SUPPORTED

Best regards: Micke Seise

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Adobe Community Professional ,
May 09, 2019

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I don’t know much about Android devices. Here’s a screen grab from the Adobe help page.

Common questions about Adobe Photoshop Lightroom CC for mobile and Apple TV

B7C20CB4-E14D-4D86-A6EB-0DE1CA02A37A.png

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