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Thumbnails (some) missing on iOS, but appearing on desktop CC (Mac and Win)

Community Beginner ,
Oct 08, 2018

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I run LR-CC on desktop Windows and Mac, and on mobile iOS (iPhone and iPad)
Thumbnails are missing from the Gallery View for some photos from my mobile devices.
They are replaced by Cloud+Exclamation Mark icons
If I click on an icon it downloads and shows the Smart Preview for the (.jpg) photo correctly
If I return to the gallery the thumbnail has not been rebuilt. It is still the Cloud + ! icon.

On my desktop clients (Windows and Mac) the thumbnails render fine.

NOTE:
Everything is fully synchronised

All LRCC and OS versions on all devices are up to date
I have tried purging the cache on mobile devices. Didn't work.
I have tried deleting and full reinstalling the app on my mobile device. Didn't work.
Photo count is the same in all views.

Any suggestions?? Thanks


From iOS device:

IMG_0818.PNG

Same view on Mac Desktop

IMG_0816.JPG

I

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Thumbnails (some) missing on iOS, but appearing on desktop CC (Mac and Win)

Community Beginner ,
Oct 08, 2018

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I run LR-CC on desktop Windows and Mac, and on mobile iOS (iPhone and iPad)
Thumbnails are missing from the Gallery View for some photos from my mobile devices.
They are replaced by Cloud+Exclamation Mark icons
If I click on an icon it downloads and shows the Smart Preview for the (.jpg) photo correctly
If I return to the gallery the thumbnail has not been rebuilt. It is still the Cloud + ! icon.

On my desktop clients (Windows and Mac) the thumbnails render fine.

NOTE:
Everything is fully synchronised

All LRCC and OS versions on all devices are up to date
I have tried purging the cache on mobile devices. Didn't work.
I have tried deleting and full reinstalling the app on my mobile device. Didn't work.
Photo count is the same in all views.

Any suggestions?? Thanks


From iOS device:

IMG_0818.PNG

Same view on Mac Desktop

IMG_0816.JPG

I

Views

976

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Adobe Community Professional ,
Oct 08, 2018

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Adobe Employee ,
Oct 11, 2018

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Could you try to make a tiny edit from within Lr CC desktop and let it sync and see if this helps to create a new version of the thumbnail on the server-side. - Guido/ LrMobile QE

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New Here ,
Oct 21, 2018

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is anyone else having this issue? I am having the same problem, any solutions?

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New Here ,
Oct 21, 2018

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I just started having this exact same issue.....cannot seem to figure it it out. I just moved to LR Classic CC. Photos synced from LR Classic CC on my Mac and not a problem viewing those cloud based photos in LR CC on the same Mac, just when I try viewing them from LR CC on iPhone and iPad. I also only see thumbnail "Cloud+Exclamation Mark icons" when I try viewing them on the web. No solution identified yet....

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New Here ,
Oct 21, 2018

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yes, this is an annoying problem. The exclamation point is on the thumbnail icon, yet when i click on the thumbnail, the photo will load, albeit a little slow even though i am connected to wifi. then when going back to view the collection again, the preview doesnt load, just displays the cloud with the exclamation point over it!

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New Here ,
Oct 21, 2018

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Ok....I followed greule's advice above and made a small exposure adjustment to the original files in LR Classic CC and suddenly they appeared just fine on both iPhone/iPad and on the web.....ok thanks, but why did this occur?

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