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Troubles syncing presets in mobile

New Here ,
Feb 11, 2019

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Hi!

I'm really desperate right now. I have been struggling with this problem for a few weeks now.

I installed Lightroom CC to my computer and to my mobile too. I bought presets.

After Intallation presets worked in desktop. After that I was trying to sync those presets to my mobile. But it doesen't work! I searched from net if someone would have this same bug, but didn't find any advices.

I did everything like in this website: https://filtergrade.com/sync-presets-lightroom-classic-lightroom-cc-mobile/

Please help me.

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Troubles syncing presets in mobile

New Here ,
Feb 11, 2019

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Hi!

I'm really desperate right now. I have been struggling with this problem for a few weeks now.

I installed Lightroom CC to my computer and to my mobile too. I bought presets.

After Intallation presets worked in desktop. After that I was trying to sync those presets to my mobile. But it doesen't work! I searched from net if someone would have this same bug, but didn't find any advices.

I did everything like in this website: https://filtergrade.com/sync-presets-lightroom-classic-lightroom-cc-mobile/

Please help me.

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Adobe Employee ,
Feb 11, 2019

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Hi Venttuh,

Sorry to hear that, are you able to see the presets here? Photo Editor | Online Photoshop Lightroom

Also, are you using Lightroom CC or Lightroom Classic CC on the desktop, please confirm by going to Help > System Info.

Regards,
Sahil

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New Here ,
Feb 26, 2019

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Nope, I cannot see presets in there too. And yes, I am sure that I am using Lightroom CC not the classic one.

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Adobe Community Professional ,
Feb 12, 2019

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What Mobile do you have iOS or Android?

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Adobe Community Professional ,
Feb 12, 2019

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There is a new update for both today (4.2), see if that works.

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New Here ,
Feb 26, 2019

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It didn't 

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New Here ,
Feb 26, 2019

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I am using Iphone 7 plus as mobile and my computer is Lenovo.

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Adobe Employee ,
Mar 18, 2019

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venttuh​,

What file type are the presets? .xmp? .lrtemplate? .dng?

In Lightroom CC (Cloud-based version) click on the cloud. Do you see any sync errors?

Best,

Carissa

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