Unable to import images from gallery to Lightroom Mobile App

Community Beginner ,
Feb 03, 2021

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Hi there! Hoping for some help with very troublesome app issues rendering it unuseable

I have been searching this forum and tried the solutions that I have read of so far with no luck.

 

Like many, I am unable to import images to my lightroom gallery. Also as of a week or so ago, I have no preview of images when I open the app. I have to click on the actual image and wait for it to load to see it. So strange. See screenshot below. I have the Pro version of Adobe Lightroom Mobile App.

I have created a video to show my settings and what happens when I try to import. I get a message that says: One photo failed to import.

  • Pro paid version of the app
  • I am using Samsung Galaxy S8 Model SM-G950FD
  • Android Version 9
  • Lightroom Android Version 6.10

 

I have switched from Internal storage to SD Card to see if any difference, but it makes no difference. I am only using 5.6GB out of 29.7GB available. I have cleared cache, no difference.  I have signed out and back in, nothing.  I have checked permissions, I have set enable auto add to on. I have used CCleaner to clean junk and that doesn't help either.

 

This has been buggy for the last year for me and it's really frustrating as now I can't use the app basically.

 

Screenshots here:

Screenshot_20210204-021905_Lightroom.jpgScreenshot_20210204-022836_Lightroom.jpgScreenshot_20210204-023224_Lightroom.jpg

Video of app use and image import failure here:
https://www.dropbox.com/s/iwcgu8s2qgpn13s/2021-02-04-02-19-44_screenRecording.mp4?dl=0

TOPICS
Android, Bug, Import and share, Performance, Problem or error

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