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Unable to purchase lightroom for ipad pro

New Here ,
Mar 15, 2020

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Hi!!   i have a problem with my lightroom for ipad app, last month my subscription expired and today i decided to renew it again, i immediately go to app store and clicked manage my subscriptions and tapped lightroom for ipad pro, the payment went in successfully  but when i start editing raw, the app says i am not subscribed and when i tap renew or restore purchases it always says unable to complete the purchase

 

pls help

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Bug, Download and install, How to, Import and share, Performance, Presets or profiles, Sync

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Unable to purchase lightroom for ipad pro

New Here ,
Mar 15, 2020

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Hi!!   i have a problem with my lightroom for ipad app, last month my subscription expired and today i decided to renew it again, i immediately go to app store and clicked manage my subscriptions and tapped lightroom for ipad pro, the payment went in successfully  but when i start editing raw, the app says i am not subscribed and when i tap renew or restore purchases it always says unable to complete the purchase

 

pls help

TOPICS
Bug, Download and install, How to, Import and share, Performance, Presets or profiles, Sync

Views

256

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 15, 2020 0
Adobe Employee ,
Mar 18, 2020

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Hi,

are you still experiencing this issue?

Thanks,
Ignacio

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Mar 18, 2020 0
Adobe Employee ,
Mar 18, 2020

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I followed up with 'Iradine' directly, and replied to the separate post at: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/m-...

I believe there are a couple Adobe logins involved here, and I pointed out the correct login to access the Lightroom Premium subscription.  

Please do write back if you still need help!

Thanks,

Charlie

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Mar 18, 2020 0