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Unable to restore my subscription in Lightroom mobile

New Here ,
Aug 06, 2020

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I'm using Lightroom mobile on my iphone, I've subscribed the premium plan, but it's still shown expired on my account. Pressed the restore button, and it keep loading for more than 30 minutes and still stay at the same page. 

 

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Unable to restore my subscription in Lightroom mobile

New Here ,
Aug 06, 2020

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I'm using Lightroom mobile on my iphone, I've subscribed the premium plan, but it's still shown expired on my account. Pressed the restore button, and it keep loading for more than 30 minutes and still stay at the same page. 

 

IMG_0286.PNG

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How to

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Adobe Employee ,
Aug 06, 2020

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Hi there,

 

Sorry that the option to restore purchase in Lightroom mobile keeps loading.

 

Please checkout the solutions below: 

 

Solution 0: Ensure your subscription/membership is active on Adobe.com. Link: https://creativecloud.adobe.com/?promoid=29NMCNT6&mv=other 
Solution 1: Verify Email address and make sure you’re logged in.
Solution 2: Restarting the device and repeat step 1 and 2
Solution 3: Contact our engineers by posting to this community post: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/td... 

 

Also, would you mind taking a look at the steps mentioned in this discussion https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/i-can-t-restore-purchase-in-app/td-p/10... and let us know if that helps? 

 

Thanks,

Akash

 

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