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Unable to select lens on Lightroom Camera module

New Here ,
Oct 21, 2020

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I can't change camera lens in the Lightroom camera module.

I'm following along Lisa Carney's amazing Adobe Max tutorial, but the capture button in the Lightroom camera module is obstructing the icon to change lens.

Attached is the screenshot. It happens in all modes and portrait and landscape.

I've rebooted, re-installed to no avail.

Hope someone can help.

Many thanks

Catherine

 

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iOS, Problem or error

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Unable to select lens on Lightroom Camera module

New Here ,
Oct 21, 2020

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I can't change camera lens in the Lightroom camera module.

I'm following along Lisa Carney's amazing Adobe Max tutorial, but the capture button in the Lightroom camera module is obstructing the icon to change lens.

Attached is the screenshot. It happens in all modes and portrait and landscape.

I've rebooted, re-installed to no avail.

Hope someone can help.

Many thanks

Catherine

 

TOPICS
iOS, Problem or error

Views

74

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Oct 21, 2020 0
Adobe Employee ,
Oct 21, 2020

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Hi,

thanks for contacting us, what device and iOS version are you on?
Does it help to restart the app or the device?

Thanks,
Ignacio

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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Sorry I should have said:

iPhone 11 Pro ios 14.01

Lightroom v. 6.0.1 CD3ED4

 

Best

Catherine

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Oct 21, 2020 0
Adobe Employee ,
Oct 21, 2020

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Thanks!

I got some more questions
1. Is it only overlapping on HDR or on all types?
2. Do you have Long Exposure and Depth enabled?
3. Does it occur in any orientation?
4. Do you have any iOS accessibility settings enabled on the device?

Thanks,
Ignacio

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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1. Is it only overlapping on HDR or on all types? Yes it is overlapping on all types. 
2. Do you have Long Exposure and Depth enabled? Yes, but if I disable that it still happens. 
3. Does it occur in any orientation? Yes portrait and landscape. 
4. Do you have any iOS accessibility settings enabled on the device? No I don't have any accessibility settings enabled. 

Best

Catherine

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Oct 21, 2020 0
Adobe Employee ,
Oct 21, 2020

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Hi Catherine

I work with Ignacio.  We have a team mate with this same device, but she could not reproduce this on iOS 14.1 which released yesterday.  Does this still reproduce if you update to iOS 14.1?

 

[Edit]

It may also help us to see your exact steps.  I can tell from your screenshot that you found and launched Lightroom via iOS Search menu, but could you capture a video screen recording and share with us?  Here's how: https://support.apple.com/en-us/HT207935

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Oct 21, 2020 0
New Here ,
Oct 22, 2020

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I've updated to 1.4 and it's still not right but it's a little better and I can change lens. So I won't worry further. Thanks. 

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Oct 22, 2020 0
Adobe Employee ,
Nov 02, 2020

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Hi c.considine

 

We're still investigating this, but in the mean time you could try the following as a work-around: in iOS Settings > Display & Brightness > Display Zoom, enable Standard instead of Zoomed.  

 

This problem doesn't affect all devices, and as I mentioned we are investigating possible solutions.

 

Thanks!

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Nov 02, 2020 0