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Unable to use premium features in Lightroom Mobile

New Here ,
Jun 03, 2020

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Подскажате, в чем проблема. Приобретена подписка, но премиум функции не работают. При обновлении выдается сообщение что Подписка уже приобретена из Play Stor c помощью другого идентификатора Adobe ID. Приложение установлено на Android, ранее устанавливалось на IOS, но Adobe ID не менялся.

 

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Android, Problem or error

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Unable to use premium features in Lightroom Mobile

New Here ,
Jun 03, 2020

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Подскажате, в чем проблема. Приобретена подписка, но премиум функции не работают. При обновлении выдается сообщение что Подписка уже приобретена из Play Stor c помощью другого идентификатора Adobe ID. Приложение установлено на Android, ранее устанавливалось на IOS, но Adobe ID не менялся.

 

{Thread title changed by the moderator}

Topics

Android, Problem or error

Views

270

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Adobe Employee ,
Jun 05, 2020

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Hi there,

 

We're sorry that you are unable to use the premium features after doing the in-app purchase. Check out the following article and try the offered solution: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know if that helps

Thanks,

Mohit

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Adobe Employee ,
Jun 05, 2020

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Hello

We had a system problem that is fixed now.  Your account should now appear subscribed in the Lightroom app. We apologize for the trouble.

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