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Upgrade from Lightroom premium issues

New Here ,
May 28, 2018

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Hi everyone,

I currently have lightroom cc premium installed on my IPad, and would like to upgrade to a mobile 1Tb plan. Now I get that that have to end my sub. with Apple, wait till it ends and than buy a new plan on the adobe site. Correct me if I’m wrong. But what happens with the 3000 pictures I currently have stored in the cloud?? I’m losing my mind on this and losing so much time with customer support.. honestly expected more from these big company’..

I sincerely hope someone understands my problem and can answer my question.

Many thanks in advance!

Joeri

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Upgrade from Lightroom premium issues

New Here ,
May 28, 2018

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Hi everyone,

I currently have lightroom cc premium installed on my IPad, and would like to upgrade to a mobile 1Tb plan. Now I get that that have to end my sub. with Apple, wait till it ends and than buy a new plan on the adobe site. Correct me if I’m wrong. But what happens with the 3000 pictures I currently have stored in the cloud?? I’m losing my mind on this and losing so much time with customer support.. honestly expected more from these big company’..

I sincerely hope someone understands my problem and can answer my question.

Many thanks in advance!

Joeri

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420

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May 28, 2018 0
LEGEND ,
May 28, 2018

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Hi Joeri,

The in-app premium purchases are separate to LRCC (entire eco system) and lower priced. But you should be able to switch without trouble.

Contact Adobe directly or I will get your question transferred to the mobile/Apple TV forum for further assistance.

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May 28, 2018 0
New Here ,
May 28, 2018

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Ok, will try again.. I’ve contacted them a few times before coming here.

Thank you

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May 28, 2018 0
New Here ,
Jun 12, 2018

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I am having a similar issue. I am trying to upgrade to a desktop version. However, I have already unsubscribed to the mobile app but it still says I am subscribed and I contacted Google and Adobe about the issue. But neither company has been able to help me with this issue because both say it's out of their hands.

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Jun 12, 2018 0
New Here ,
Jun 12, 2018

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Same here, after countless contacts with different people from costumer support  ( who did not know what they were doing, sorry ) still no definite answer. Sad.. I’m going to wait an other month and see if it’ll work eventually, in the mean while i’m Stuck.. If it doesn’t get solved I’ll put my money elsewher!

sorry for the rant but I didn’t expect huge companies like this to be so incompetent..

Regards

Joeri

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Jun 12, 2018 0
Adobe Employee ,
Jun 13, 2018

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Hi Joeri. It looks like that you are not signed in with the Adobe-id which you have used for the purchase. I've just send you a private message with instructions. - Guido/ Lr Mobile QE

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Jun 13, 2018 0
Adobe Employee ,
Jun 14, 2018

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Hi Zachariah,

There is a grace period of 5 days provided to our subscribers and I guess that is not allowing you to subscribe to any other plan. Thus would request you to wait for 5 days, and then reach out to me if the issue still persists.

Regards,

Arnab

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Jun 14, 2018 0
New Here ,
Aug 11, 2018

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I currently have lightroom cc premium installed on mi Samsung Android, I full my 100gb storage space, Iwould like to move to 1tb storage, paying more of course but I cant do it, would you help me please?

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Aug 11, 2018 0