• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Upgraded Features not working

New Here ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

My mobile Lightroom is taking the money from my aacount but it's not letting me use the upgrades or premiums it's still saying I need to upgrade and pay the fee  before I can use these features

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

Views

158

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Are you logged in with the correct email? This is usually the problem. Make sure you are using the right Creative Cloud account - is it possble you have one you used for a trial and a different email for the paid version?


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Within the app, under the account settings, is there a restore purchase option?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

LATEST

Could you please try with the same Adobe-id which you are using for this form. This is the one which has your subscription applied. Hope that helps-  Guido / Lr Mobile QE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines