Upgraded Features not working

New Here ,
Aug 31, 2020 Aug 31, 2020

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My mobile Lightroom is taking the money from my aacount but it's not letting me use the upgrades or premiums it's still saying I need to upgrade and pay the fee  before I can use these features

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Feature request, Performance, Presets or profiles, Problem or error

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Adobe Community Professional ,
Aug 31, 2020 Aug 31, 2020

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Are you logged in with the correct email? This is usually the problem. Make sure you are using the right Creative Cloud account - is it possble you have one you used for a trial and a different email for the paid version?

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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Adobe Community Professional ,
Aug 31, 2020 Aug 31, 2020

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Within the app, under the account settings, is there a restore purchase option?

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Could you please try with the same Adobe-id which you are using for this form. This is the one which has your subscription applied. Hope that helps-  Guido / Lr Mobile QE

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