What is Error Code T20200121 mean?

Community Beginner ,
May 18, 2020

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After editing my photo and about to exportand message said photo failed to load and  error code T20200121 showed. What does it mean? What happen tp mobile app ? one problem after another. Please help. Thank you in adavance.

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Problem or error, Sync

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Community Beginner ,
May 27, 2020

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Same issue. My affected edits are unable to load and unable to export. It seems to be an issue if you have lightroom active on more than one device. I have tried logging out on all deviced including creative cloud. All updated to lastest versions. Ive been seeing the same across other forums, and seems to have been an issue with lightroom for several weeks at least. Is there any updates on this Adobe?

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Community Beginner ,
May 30, 2020

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HI , 

Is your error problem solve? Mine was ok for quite a few days now. I updated to new ios version and start working fine now.  

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Community Beginner ,
May 27, 2020

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error code T20200121

errorcodeT20200121.jpeg

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Adobe Employee ,
May 28, 2020

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Hi,

does this issue still reprouduce?
Yesterday we had a critical outage that might have caused this issue.

If you run into this issue again please verify:
1. network connection is working
2. That the image exists on https://lightroom.adobe.com
3. amount of disk space on device ( in some rare cases this can influence)

Thanks,
Ignacio

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Community Beginner ,
May 28, 2020

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Hi Ignacio, 

 

The issue has been ongoing prior to that so cant be related to anything from yesterday unfortunately. 

 

I can confirm that:

1. network connection is working 
2. The image does exist on https://lightroom.adobe.com
3. I have upwards of 150GB of disk space available on all devices. (Macbook Proand Ipad Pro)

Thanks for responding, much appreciated.

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Adobe Employee ,
May 28, 2020

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There might be one thing that you can try out, somewhat far fetched, can you do an edit on the image that you have a problem with on https://lightroom.adobe.com?

thanks,
Ignacio

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Community Beginner ,
May 28, 2020

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I have already tried this. I read someone had tried that on another forum and it worked for them. I am trying every variation now. Being logged out of the programme on my ipad and mac, while doing a slight edit in the link provided, however no luck so far 😞 

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Adobe Employee ,
May 28, 2020

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can you give us some more info about what happened when you edited the image in https://lightroom.adobe.com?


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Explorer ,
Jul 23, 2020

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I had this exact same issue with one of my photos. The error code was the same on mobile. This happens for photos that the original is not on the cloud but on your local machine. 

 

I did manage to go to adobe.lightroom.com and made a sligh edit to the photo. 

 

That allowed the photo's edits to appear on lightroom desktop. Just long enough for me to copy all the edits. I then exported the original and re-imported it and pasted the edits. 

 

I deleted the photo with the issue. 

 

I have other sync issues (with mobile) that im going to make a post about 

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Community Beginner ,
Sep 05, 2020

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Ive been having this problem for several months now and I'm about fed up with Adobe. There has been no solution and no one has gotten back to me. I've tried every fix that I've read about in these forums and nothing works. What's the point of paying a monthly subscription if I can't actually use Lightroom mobile?!?  It happened to me again today. I edited the pic on my Mac and then tried to view it on the mobile app. Fix this issue please!!! 

E44436E0-19AD-490D-9A7A-8B0B70E963DE.png

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New Here ,
Sep 11, 2020

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I've had this same issue off and on for the 2 months I've been using Lightroom.  It's happening again today.  I've tried the online edit trick, no luch.  Adobe, please give this some attention.

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New Here ,
Sep 14, 2020

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Hi - I have experienced this issue for the first time this morning.  Can someone from Adobe please provide advice.  Thanks.  Have checked and my image is on the Lightroom website.  

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Community Beginner ,
Nov 24, 2020

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Hi! Same issue for me. 
i only edit on iOS devices (iPhone iPad)

My picture is on website (cloud) I tried a lot of tricks like  Signout from all devices. 

Any advice please ?  Thanks 

5631EF91-EC5D-4667-9E73-11B7FC338735.png

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Community Beginner ,
Jan 04, 2021

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A1520509-E972-4D28-A321-7BBD847E7536.jpeg

Again, today... please help us

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Community Beginner ,
Jan 08, 2021

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@Ignacio Barrientos please help us

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Adobe Employee ,
Jan 11, 2021

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This issue will be fixed with out next release. Until then you need to make a small edit applied photo on the desktop side and let photo update on the server-side.  Apologies for the trouble.

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Community Beginner ,
Jan 11, 2021

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Hello, it doesn't work...  Not a single week has gone by without my encountering this error. It's starting to get seriously annoying. I have good access to the photo via the web version and I can edit and download it. However, it is impossible to synchronize it with the application. On iPad, iPhone... I emptied the cache, deleted the application, reinstalled it. Nothing can be done about it. WHEN ARE YOU GOING TO HELP US ??? Thanks 1D7F2233-E31B-4CCA-957D-53C4B4666521.jpeg

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Community Beginner ,
Jan 11, 2021

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And i don't have thé desktop version. I only use iOS apps 😭

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Adobe Employee ,
Jan 11, 2021

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Hi @jonayoni , can you try the Lightroom Web app at https://lightroom.adobe.com?   Access to this site works for anyone who has subscribed to Lightroom Mobile.

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Community Beginner ,
Jan 11, 2021

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I just tried it via my web app.
The modification appears on the iOS version when I open it. But I still get the error message and can't access the development panel... 😢

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Adobe Employee ,
Jan 11, 2021

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Ok, thanks for letting me know.

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New Here ,
Feb 23, 2021

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I've been having this issue for over a year now, and it's extremely disruptive to my work flow.

 

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New Here ,
Feb 24, 2021

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I have excact same issue... I've tried all suggestions on this thread, but nothing works. Please get this problem fixed.

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