• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Zero byte file when exporting

New Here ,
Jul 25, 2020 Jul 25, 2020

Copy link to clipboard

Copied

Hi! I kept on having 0 byte file when saving. I tried a few times with different photos, still the same. Then I deleted and reinstalled the app, now, all the photos were gone and I'm still getting a 0 byte file. Please help, thanks. 

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

Copy link to clipboard

Copied

Hi,

thank you for reporting this.
Are you on Android or iOS?
Does this occur to a specific type of images?
Like camera or app dependent?

Thanks,
Ignacio

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2020 Aug 01, 2020

Copy link to clipboard

Copied

LATEST

Hello, I'm using an Android phone. The photos I took on my phone are the ones I edit on the app. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines