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Access denied even though I am signed in

New Here ,
Jun 06, 2020

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I have a student Creative Cloud account with my college and I have downloaded Lightroom, however it keeps saying "access denied" even when I sign in with the correct email and password. I can run the other programs I've installed from Adobe Creative Cloud. How can I run Lightroom?

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Access denied even though I am signed in

New Here ,
Jun 06, 2020

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I have a student Creative Cloud account with my college and I have downloaded Lightroom, however it keeps saying "access denied" even when I sign in with the correct email and password. I can run the other programs I've installed from Adobe Creative Cloud. How can I run Lightroom?

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Problem or error

Views

118

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Jun 06, 2020 0
Adobe Employee ,
Jun 08, 2020

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Hi there,

 

Sorry that you cannot access Lightroom on your computer as it says "Access Denied".

 

Creative Cloud memberships redeemed from Kivuto may not include access to Lightroom desktop and mobile apps - depending on what licensing your institution offers for your home use.

 

Check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement.

 

Alternatively, you can get access to Lightroom and other services by getting a personal membership to the Creative Cloud Photography plan, Creative Cloud all apps, or Creative Cloud for teams.

 

Note: Student & Teacher educational memberships purchased from Adobe.com, Amazon.com, and other third-party retailers (excluding Kivuto) aren't affected.

 

Thanks,

Akash

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