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Adobe Lightroom CC and Creative Cloud in mobile

New Here ,
Nov 28, 2018

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Hi,

I have recently installed Adobe Lightroom CC in my mobile and started using its feature. After capturing a lot of images, I installed Creative Cloud (trial version) and uploaded all my Lightroom Images to Cloud.

I have following questions:

1. While the uploading job is running, I found images are getting removed from Lightroom CC albums.

How can I get back the uploaded images in my Lightroom CC albums?

2. Unable to view any preview of the uploaded image in Creative Cloud. Only the file icon is showing. Pease suggest how to view uploaded file and using which tool?

3. How can I download or transfer image from Adobe Creative Cloud (mobile app) to the external storage device in my mobile?

Thanks

Pritam

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Adobe Lightroom CC and Creative Cloud in mobile

New Here ,
Nov 28, 2018

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Hi,

I have recently installed Adobe Lightroom CC in my mobile and started using its feature. After capturing a lot of images, I installed Creative Cloud (trial version) and uploaded all my Lightroom Images to Cloud.

I have following questions:

1. While the uploading job is running, I found images are getting removed from Lightroom CC albums.

How can I get back the uploaded images in my Lightroom CC albums?

2. Unable to view any preview of the uploaded image in Creative Cloud. Only the file icon is showing. Pease suggest how to view uploaded file and using which tool?

3. How can I download or transfer image from Adobe Creative Cloud (mobile app) to the external storage device in my mobile?

Thanks

Pritam

Views

55

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Adobe Community Professional ,
Nov 28, 2018

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You need a Creative Cloud account before you can use Lightroom CC on a mobile device. It can be a free account. I'm not sure what happens when you convert a free account to a trial account, which is still free. I have only ever used these features with a paid account. If i understand you correctly, the free CC account you set up initially did not upload images to the Lr ecosystem cloud. When you started the trial version, the images started to upload. Is this correct?

1. albums should be retained when images get uploaded. I've never seen what you describe happen before. Maybe it has something to do with the trial version.

2. How / where are you trying to preview the images in the Creative Cloud? If you only see a file icon, that means the image hasn't completely synced. Go to lightroom.adobe.com and log into your account. This is the browser view of your Lightroom mobile images. Do you see the images here? If not check your phone to see if the sync has completed. (Cloud icon in upper right)

3. If you instal Lightroom Classic on a computer, and turn on Lightroom Mobile Sync, all of your images will automatically download to the pictures folder on your computer. This is the easiest and only automatic way to do it. Otherwise you can individually download images from the browser view explained in #2.

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