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Adobe Lightroom Downloader for Mac - Login Issue

Community Beginner ,
Jun 10, 2019

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Hi,

I downloaded the latest version of the Adobe Lightroom Downloader here: Photo Editor | Online Photoshop Lightroom 

Problem:

The Lightroom Downloader does not start correctly. I get a grey screen where I assume the login screen should show up.

Screenshot:

Bildschirmfoto 2019-06-10 um 16.19.25.png

Any ideas what the issue is? Does the Lightroom Downloader not yet work with Mojave?

Version details:

Adobe Lightroom Downloader: Version 1.0.3-20190517.10172-6927b9e

MacOS Mojave, Version: 10.14.5

Thanks.

Best,

Andreas

Community Beginner
Correct answer by Nikoa | Community Beginner

Hi there,

I found a way to finaly use the app. I switched the langage of my operating system (Windows) to english (from french) and after a reboot, the login page was available. I tried this because I saw the app was not translated. If your OS is already in English, maybe it's not the solution and it was a total chance.

Hope it will helps.

Regards,

Nicolas

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Adobe Lightroom Downloader for Mac - Login Issue

Community Beginner ,
Jun 10, 2019

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Hi,

I downloaded the latest version of the Adobe Lightroom Downloader here: Photo Editor | Online Photoshop Lightroom 

Problem:

The Lightroom Downloader does not start correctly. I get a grey screen where I assume the login screen should show up.

Screenshot:

Bildschirmfoto 2019-06-10 um 16.19.25.png

Any ideas what the issue is? Does the Lightroom Downloader not yet work with Mojave?

Version details:

Adobe Lightroom Downloader: Version 1.0.3-20190517.10172-6927b9e

MacOS Mojave, Version: 10.14.5

Thanks.

Best,

Andreas

Community Beginner
Correct answer by Nikoa | Community Beginner

Hi there,

I found a way to finaly use the app. I switched the langage of my operating system (Windows) to english (from french) and after a reboot, the login page was available. I tried this because I saw the app was not translated. If your OS is already in English, maybe it's not the solution and it was a total chance.

Hope it will helps.

Regards,

Nicolas

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Jun 10, 2019 0
Adobe Employee ,
Jun 10, 2019

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Hi Andreas,

That does not seem like a typical experience, let's make it right.


Could you try removing the Lightroom Downloader, then restart the computer and download a fresh copy from Here , install it again and let us know if it works?

Regards,
Sahil

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Jun 10, 2019 0
Community Beginner ,
Jun 11, 2019

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Hi Sahil,

thanks for your reply. I did exactly as you suggested - 2 times. Unfortunately no change - still a grey box only. Also the login option via the menu is not usable / inactive.

Note my mac is a relatively fresh and clean install - also the Adobe cloud login for the other Adobe apps works with no problem.

Any other things I could try?

Thanks.

Best,

Andreas

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Jun 11, 2019 0
Community Beginner ,
Jun 18, 2019

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Hello,

Same problem for me. I tried with a Mac and a Windows laptop.

Screenshot on the Windows laptop :

Regards,

Nicolas

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Jun 18, 2019 0
LEGEND ,
Jun 18, 2019

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Hi Nicolas

I’m not seeing this on Windows. After download I open the zip folder and click extract all files. Then double-click on the red Setup file. Installation starts and I’m prompted to sign-in. The app automatically launches with a “Begin button” when file download starts. I can even pause and re-start the download process.

Sign.jpg

Begin.jpg

Anyl.jpg

Paused.jpg

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Jun 18, 2019 0
Community Beginner ,
Jun 18, 2019

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Thanks for you answer. Unfortunetely I do all these steps and I still don't have access to the sign-in page, only a black empty window.

Nicolas

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Jun 18, 2019 1
Community Beginner ,
Jun 19, 2019

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I started this discussion. And I also still have the same issue: Adobe Lightroom Downloader only shows a Black screen where I would expect the login screen.

Sahil.Chawla​ can you help?

Anybody else from @adobe ?

Thanks.

Best,

Andreas

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Jun 19, 2019 0
Adobe Employee ,
Jun 25, 2019

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Sorry for a delayed response, could you try creating a new user account on the macOS and then try download the Lightroom downloader and let us know if it helps?
Please have a look at the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

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Jun 25, 2019 0
Adobe Community Professional ,
Jun 25, 2019

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I seem to remember there was an issue like this with the old Revel cloud downloader (that was very similar)

I can‘t find the fix but it may have been something like log in via the browser first. May be worth a go?

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Jun 25, 2019 0
Adobe Community Professional ,
Jun 25, 2019

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It was this, probably not the same issue:

*One important log-in note:

  If you encounter a phone number dialog while attempting to log into the downloader do the following.

  Go to www.adobe.com and log into the web site using your Revel ID (Which is an Adobe ID) - upper right corner has a sign in link.

  If you aren't again asked for a phone number at that point click on the "Communication" tab

  Add a phone number there.

  Once you're set up on Adobe.com you can relaunch the Adobe Downloader and log in without the phone number dialog popping up.

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Jun 25, 2019 0
New Here ,
Jun 27, 2019

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I have the same exact problem here on macOs. Please note that many apps had graphic issues when Apple updated Mojave to latest 10.14.5. Probably an update on Lightroom Downloader side is necessary.

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Jun 27, 2019 0
New Here ,
Jun 27, 2019

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Update:

I've just tried also on a Windows 10 machine and I have the same problem: a grey empty box. Please help.

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Jun 27, 2019 0
Community Beginner ,
Jun 29, 2019

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so it seems we have a common problem with the #adobe #lightroom #downloader - #windows and #Mac.

What is the solution #adobe?

Thanks,

best,

Andreas

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Jun 29, 2019 0
Adobe Employee ,
Jul 02, 2019

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Hi there,

Could you try creating a new user account on the macOS and then try download the Lightroom downloader and let us know if it helps?

Please have a look at the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac


Regards,
Sahil

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Jul 02, 2019 0
New Here ,
Jul 02, 2019

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Hi Sahil,

I’ve tried and it’s no help. Again: also Windows app is affected.

Regards,

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Jul 02, 2019 0
Community Beginner ,
Jul 03, 2019

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Hi there,

I found a way to finaly use the app. I switched the langage of my operating system (Windows) to english (from french) and after a reboot, the login page was available. I tried this because I saw the app was not translated. If your OS is already in English, maybe it's not the solution and it was a total chance.

Hope it will helps.

Regards,

Nicolas

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Jul 03, 2019 3
Community Beginner ,
Jul 03, 2019

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Hi Nicolas,

on my Mac switching the language to English has fixed it!! Thanks so much - you are a rockstar! 🙂

Sahil.Chawla : Could you please double check this and provide a fix? Thank you!

In the meantime: I am using this tool: ‎App Language Chooser im Mac App Store  - you can switch the language for individual programs and it works as well!

Maybe something like this exists also for Windows?

Thanks all for your help!

Best,

Andreas

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Jul 03, 2019 2
New Here ,
Jul 03, 2019

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Confirmed as a valid workaround also here!

Please Sahil.Chawla fix this, thank you!

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Jul 03, 2019 0