All edit controls greyed out and unusable

[ellfren]

All options for editing my photos (Edit, Crop & Rotate, etc.) are unusable. Example below:

I am running Windows 10. Using the same account as on my PC, Lightroom on my iMac has no issues. I have tried uninstalling and reinstalling. Not quite sure what to do.

Any help would be greatly appreciated!

[Jim Wilde]

What does the sync status say (click on the cloud icon top right). Also check the Help menu to make sure Lightroom is not waiting for you to sign in.

[ellfren]

Sync status is 'Synced and Backed Up' and I am signed in.

[Jim Wilde]

Any clues from the sync status of the individual image? Select the image and open the Info panel, down near the bottom of the panel will be the sync status of that image (tells you what file type is in the cloud and locally). If that all looks normal (i.e. you have at least a smart preview locally), it might be worth signing out from the Creative Cloud app and then back in again.

[ellfren]

Signing out then back in had no effect. However, I have now realised the problem only seems to affect HEIC files. I tried importing a JPG which worked fine. Lightroom supports HEIC and the HEIF Image Extensions utility is installed on my PC so I don't see why I would have any problems with this.

[Jim Wilde]

Strange....I just tested a HEIC image in Lightroom on my Win10 system, and there was no problem. I don't think I've ever knowingly installed any specific Windows extensions for HEIF on that system, so I'm at a bit of a loss as to why it's not working on your system. Unless someone else has a suggestion, it might be a good idea to post the details of the problem on the official Adobe feedback site where you are more likely to get the attention on an Adobe engineer: https://feedback.photoshop.com/topics/lightroom-desktop-cloudbased/5f5f2093785c1f1e6cc40874

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