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All my photos have disappeared.

Explorer ,
Feb 06, 2019

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I posted a photo this morning on Instagram and all was good, now all my 4000+ locally stored photos have gone.........why?

Hi, markj41047373,

As suggested, this is a user forum. If you are able to see your photos on the web version of Lightroom, then it doesn't sound to me like your photos are gone. It sounds more like you're having a syncing issue with your phone. Are you connected to WiFi on your phone? Is your connection stable? If you really have that many images, it's going to take a while for them all to load.

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All my photos have disappeared.

Explorer ,
Feb 06, 2019

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I posted a photo this morning on Instagram and all was good, now all my 4000+ locally stored photos have gone.........why?

Hi, markj41047373,

As suggested, this is a user forum. If you are able to see your photos on the web version of Lightroom, then it doesn't sound to me like your photos are gone. It sounds more like you're having a syncing issue with your phone. Are you connected to WiFi on your phone? Is your connection stable? If you really have that many images, it's going to take a while for them all to load.

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Feb 06, 2019 0
Adobe Employee ,
Feb 06, 2019

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Hi Markj,

Sorry to hear that, could you please make sure that you're signed into the Lightroom app?
Also, are you able to see the images here? Photo Editor | Online Photoshop Lightroom

Regards,
Sahil

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Feb 06, 2019 0
Explorer ,
Feb 06, 2019

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Hi Sahil, yes I am signed into the app, photos seem to be downloading, well it says 'Loading...' under each folder name. But nothing yet.

I can see my all my images on line via the link you posted.

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Feb 06, 2019 0
Explorer ,
Feb 06, 2019

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Just an update, nothing is happening, it says 'Loading' but nothing has changed, Ive signed out or the app and back into it, given my iphone a hard reboot. Any ideas?

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Feb 06, 2019 0
Explorer ,
Feb 07, 2019

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Hi, any update, this is a real pain now!

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Feb 07, 2019 0
Explorer ,
Feb 07, 2019

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Well thanks for all your help Kglad, yeah i've deleted all my photos, that's why i'm pi$$ed now, why the hell would I delete all my photos off my iPhone but still keep them all on my MacBook and then make a fuss about it, also thanks to Jeff A Wright for all your help by moving this to the correct place and closing the other one because its a duplicate, that was a great help.......but i still don't have my photos back and still no one has told me why, or even tried to help, would it be too much to ask for someone to look into this?

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Feb 07, 2019 0
Advocate ,
Feb 07, 2019

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Hi, markj41047373,

As suggested, this is a user forum. If you are able to see your photos on the web version of Lightroom, then it doesn't sound to me like your photos are gone. It sounds more like you're having a syncing issue with your phone. Are you connected to WiFi on your phone? Is your connection stable? If you really have that many images, it's going to take a while for them all to load.

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Feb 07, 2019 0
Explorer ,
Feb 07, 2019

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Hi MelissaLA88, thank you for coming back to me so quick, I know they are not lost forever, they are just gone from my phone, the thing is, how did they suddenly get deleted from my phone, and why won't they come back, I have stable wifi, I have also tried other wifi, I agree with you that I'm having syncing issues but I need to know how to fix them.

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Feb 07, 2019 0
Advocate ,
Feb 07, 2019

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I know you said you've signed out and then back in... Have you tried removing the app from your phone and then reinstalling it?

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Feb 07, 2019 0
Explorer ,
Feb 07, 2019

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I haven't gone that far yet, but I can try that now, I thought I might of got some sort of fix from the lightroom techie folk.

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Feb 07, 2019 0
Explorer ,
Feb 07, 2019

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I think you hit the nail on the head with that MelissaLA88, the weird thing was, I deleted the app and re-installed it but didn't have to sign back into it, it doesn't matter now, 4039 photos back where they should be, thanks for your help, I wish some one had suggested that yesterday, I know people will be shouting at their screen saying I should of done this first, but hay ho, it's easy to say that now.

Thanks again

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Feb 07, 2019 0
Advocate ,
Feb 07, 2019

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You're welcome! Glad it's all good to go now

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Feb 07, 2019 0