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All photos gone

Community Beginner ,
May 13, 2020

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I was editing photos that I took earlier in the day and the app crashed and brought me back to my home screen on my iPhone. When I went back into the app all my photos I have ever taken and edited on the app have disappeared and are no where to be found. Please please help I spent hours on these photos and especially during this pandemic it will be very hard to retake them

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Crash or freeze, Performance, Problem or error

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All photos gone

Community Beginner ,
May 13, 2020

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I was editing photos that I took earlier in the day and the app crashed and brought me back to my home screen on my iPhone. When I went back into the app all my photos I have ever taken and edited on the app have disappeared and are no where to be found. Please please help I spent hours on these photos and especially during this pandemic it will be very hard to retake them

TOPICS
Crash or freeze, Performance, Problem or error

Views

782

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May 13, 2020 0
Adobe Employee ,
May 15, 2020

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Hi there,

We're really sorry for all the trouble. Which Lightroom Mobile version you are on? Are you facing the crash issue after any specific update of Lightroom Mobile app? Do you use Lightroom on a desktop machine?

 

Please login to Lightroom web and check if you see your images there? Here's the link: https://lightroom.adobe.com/  Login with the same Adobe id which you are using on Lightroom Mobile.

 

Thanks,

Mohit

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May 15, 2020 0
Community Beginner ,
May 16, 2020

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Hi! Thank you for your help!!

I was using the latest update (5.2.3/5.2.4 version) and so far that has been the only crash. Unfortunately, I only use Lightroom on my phone. I also checked to see if I could find them through the link and they are not there either. 

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May 16, 2020 0
Adobe Community Professional ,
May 15, 2020

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Do you have a paid subscription for Lightroom or are you using the free app? With a paid subscription the images are uploaded to the cloud. With the free version they stay in the app on your device. 

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May 15, 2020 0
Community Beginner ,
May 16, 2020

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I did not have a paid subscription then, but afterwards I got one to see if it would get my images back and it didn't. When I took the pictures using the free account it said that they were uploading to the cloud, which is why I am so confused and disappointed that when it crashed they were all gone. 😞 but thank you for your help I think I will stay with the subscription to prevent this from happening again. 

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May 16, 2020 0