I am assuming there was a recent iOs update because when I went to my app today, it required me to log in. When I did, it told me my trial had ended (i never signed up for anything and have been using since 10/2018) and now all my pictures (over 500) and presets are all gone. How do I recover them?
This really sounds like you logged back in with a different account. Is it possible that you were previously using Lightroom with different credentials?
Are you saying that you used Lightroom for free for almost a year? You never purchased a paid subscription? If that is the case I am afraid your images are gone. A subscription gives you cloud storage. With a paid subscription your photos would be automatically uploaded to the cloud and safely stored there. I’m pretty sure with a free version of Lightroom they are stored with the app on your device.
No one I know pays for the Lightroom app. And no one else I know had there library wiped out from an update. And if every time there is an update, and it automatically wipes out everything, it’s definitely something they should look into
I'm sorry that happened to you. I have only ever used a paid subscription to use Lightroom mobile. I don't know exactly what happens to your images when you use the free version. I recommend that you contact Adobe Support to see if they can help you. Adobe Help Center
I have been musing Lightroom for more than two years and today it asked me to sign in and when I did, all my pics and presets were gone, just like you. Did you figure it out? I’m freaking out. I had like 300 pics and 30 presets on there.
Nope. They never came back. And adobes “help service” told me they had no clue. That I needed a paid subscription. I’m so sorry. I was absolutely a mess too
This has just happened to me. Was there an IOS update? My app looks completely different and now when I go to all photos it shows all photos on my camera roll instead of my edited Lightroom photo that I have been saving for the past year.
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