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All pictures and presets gone - Lightroom on iOS

New Here ,
Jul 18, 2019

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I am assuming there was a recent iOs update because when I went to my app today, it required me to log in. When I did, it told me my trial had ended (i never signed up for anything and have been using since 10/2018) and now all my pictures (over 500) and presets are all gone. How do I recover them?

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All pictures and presets gone - Lightroom on iOS

New Here ,
Jul 18, 2019

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I am assuming there was a recent iOs update because when I went to my app today, it required me to log in. When I did, it told me my trial had ended (i never signed up for anything and have been using since 10/2018) and now all my pictures (over 500) and presets are all gone. How do I recover them?

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Adobe Employee ,
Jul 18, 2019

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Hi Sadie,

Sorry to hear that, let's make it right.

Could you please sign in here and let us know if you're able to see the presets and images: Photo Editor | Online Photoshop Lightroom

Could you please check if you're using the correct Adobe ID?

Also, try the steps below and let us know how it goes:

  • Log out of the Lightroom app
  • Restart the mobile device
  • Log back in to the Lightroom app

Regards,
Sahil

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New Here ,
Jul 18, 2019

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It is the correct ID. I shut down and reloaded everything with still no luck. And I could not see the pictures or find my presets.

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Adobe Community Professional ,
Jul 18, 2019

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This really sounds like you logged back in with a different account. Is it possible that you were previously using Lightroom with different credentials?

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New Here ,
Jul 18, 2019

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Nope. It’s the only account.

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Adobe Community Professional ,
Jul 19, 2019

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Are you saying that you used Lightroom for free for almost a year? You never purchased a paid subscription?  If that is the case I am afraid your images are gone. A subscription gives you cloud storage. With a paid subscription your photos would be automatically uploaded to the cloud and safely stored there. I’m pretty sure with a free version of Lightroom they are stored with the app on your device.

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New Here ,
Jul 19, 2019

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No one I know pays for the Lightroom app. And no one else I know had there library wiped out from an update. And if every time there is an update, and it automatically wipes out everything, it’s definitely something they should look into

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Adobe Community Professional ,
Jul 19, 2019

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I'm sorry that happened to you. I have only ever used a paid subscription to use Lightroom mobile. I don't know exactly what happens to your images when you use the free version. I recommend that you contact Adobe Support to see if they can help you. Adobe Help Center

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New Here ,
Jul 21, 2019

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I have been musing Lightroom for more than two years and today it asked me to sign in and when I did, all my pics and presets were gone, just like you. Did you figure it out? I’m freaking out. I had like 300 pics and 30 presets on there.

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New Here ,
Jul 21, 2019

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Nope. They never came back. And adobes “help service” told me they had no clue. That I needed a paid subscription. I’m so sorry. I was absolutely a mess too

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New Here ,
Nov 02, 2019

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This has just happened to me. Was there an IOS update? My app looks completely different and now when I go to all photos it shows all photos on my camera roll instead of my edited Lightroom photo that I have been saving for the past year. 

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