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All presets and photos gone on Lightroom Mobil app :(

New Here ,
Dec 08, 2019

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My phone was running out of storage the other day, so I deleted the lightroom mobile app (as I have before) and when I re-downloaded it and logged into all the possible accounts, all of my edited pictures, presets, edits were completely gone. Please help!! I don't know what to do! 😞 

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Bug, FAQ, Presets or profiles, Problem or error

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All presets and photos gone on Lightroom Mobil app :(

New Here ,
Dec 08, 2019

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My phone was running out of storage the other day, so I deleted the lightroom mobile app (as I have before) and when I re-downloaded it and logged into all the possible accounts, all of my edited pictures, presets, edits were completely gone. Please help!! I don't know what to do! 😞 

TOPICS
Bug, FAQ, Presets or profiles, Problem or error

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190

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Dec 08, 2019 0
Adobe Community Professional ,
Dec 09, 2019

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Sounds you did not log into the correct account yet.

-- Johan W. Elzenga, http://www.johanfoto.com

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Dec 09, 2019 0
greule LATEST
Adobe Employee ,
Dec 09, 2019

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Am I right that you are using the free Lightroom version without syncing.  If so. then you should always create an iOS back-up before you de-install the Lr app so that you can restore the app form the back-up. Without having your photo+presets synced to the sever-side there is not a good chance to retrieve your work. - Guido/ Lr Mobile QE

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