Highlighted

application does not see subscription

New Here ,
Nov 25, 2019

Copy link to clipboard

Copied

Good day, 

I have a paid subscription until 12/20/2019, but today the application offered me to connect premium features on a new one. What is the problem ?

TOPICS
Problem or error

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

application does not see subscription

New Here ,
Nov 25, 2019

Copy link to clipboard

Copied

Good day, 

I have a paid subscription until 12/20/2019, but today the application offered me to connect premium features on a new one. What is the problem ?

TOPICS
Problem or error

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 25, 2019 0
nikunj.m LATEST
Adobe Employee ,
Nov 25, 2019

Copy link to clipboard

Copied

Hi there,

 

Have you tried to sign out of the application and sign back in to check if that helps?

 

Would you mind confirming where you purchased the subscription from and have you subscribed to the application from the Google play store or the Apple App store?

 

You can check the article linked below if it helps.

https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 25, 2019 0